Veterinary Receptionist (Care Coordinator) - Stillwater Equine Veterinary Clinic

PetVet Care Centers' Stillwater Equine Veterinary Clinic is seeking a Care Coordinator to join their team. Position Overview As a Care Coordinator , you will perform a range of administrative and customer service tasks, providing valuable support to the hospital and contributing to the success of a high-performing organization committed to delivering superior care and exceptional service. This role aligns closely with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist duties within the veterinary field. Key Responsibilities Provides excellent customer service in person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighs pets, processes faxes, and maintains records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills and experience, providing courteous and prompt assistance. Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Preferred Skills (Nice To Have) CSR experience in a Veterinary Equine hospital. Schedule 4 10‑hour shifts and 1 to 2 Saturdays per month from 8 am‑12 pm. What We Offer Medical, dental, and vision insurance. Paid Parental Leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet Discounts. Emotional wellbeing support — including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle — a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. Equal Opportunity PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. #J-18808-Ljbffr PetVet Care Centers