Chief Customer Experience & Growth Leader

LADDERS

Ladders is seeking a Chief Customer Officer in Boston to own the end‑to‑end customer experience, focusing on service delivery, retention, and operational excellence. The role collaborates with senior leadership to improve implementation outcomes and post‑launch support.

The position emphasizes proactive customer care, scalable processes, and measurable improvements in client satisfaction, with a remote‑first culture and competitive compensation.

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Vacancy posted 11 hours ago

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