INFORMATION TECHNOLOGY SPECIALIST II

Job Posting:Information Technology Specialist Il Department of Resources Recycling & Recovery JC-523749 - JC-523749 - Information Technology Specialist Il INFORMATION TECHNOLOGY SPECIALIST II $8,625.00 - $11,557.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 9/10/2026 Under general direction of the Information Technology Manager I, the incumbent works within the department’s Infrastructure Network and Help Center Office in support of the mission of the department through the protection of the confidentiality, security, and availability of department information resources and through the continuous improvement of the department’s information security program. Areas of responsibility include supporting the mission of CalRecycle through the design, administration, and continuous improvement of enterprise ServiceNow solutions, IT Service Management processes, and related technical services. The incumbent ensures the confidentiality, integrity, and availability of departmental information systems and contributes to the reliability and effectiveness of enterprise service management operations. The incumbent functions in multiple capacities, including technical lead, subject matter expert, team lead, team member, and independent analyst. Responsibilities include the design and development of ServiceNow solutions; administration of the platform; leadership in platform governance; ITSM process support and enhancement; data analysis and reporting; stakeholder consultation; and participation in departmental IT initiatives. The incumbent is expected to communicate complex technical concepts clearly to technical staff, management, and program personnel, prepare documentation and reports, facilitate meetings, and contribute to organizational planning efforts. As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week. This position may be eligible for hybrid telework under Government Code 14200, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program needs. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the positions designated headquarter location, as reflected on the duty statement and at their own expense. You will find additional information about the job in the Duty Statement. Minimum Requirements INFORMATION TECHNOLOGY SPECIALIST II # of Positions: 1 Telework: Hybrid Job Type: Permanent, Full Time Department Information California’s Department of Resources Recycling and Recovery (CalRecycle) brings together the state’s recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials. Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels. CalRecycle’s Mission: Protecting California’s environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy. CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment. Experience with one or more ServiceNow modules such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD or Asset Management. Ability to analyze business needs and translate them into technical solutions. Experience designing, configuring, testing, implementing, and maintaining system enhancements or workflows. Knowledge of ITSM processes, practices, and related operational support functions. Experience supporting service delivery improvements through automation, standardization, or process enhancement. Experience working with business users, management, technical teams, and vendors. Ability to provide consultation, resolve issues, and communicate technical concepts clearly. Experience preparing technical documentation, procedures, reports, dashboards, or user instructions. Ability to organize and present information clearly and accurately. Ability to manage multiple assignments, meet deadlines, and support complex technical efforts. Experience participating in projects, implementations, upgrades, or system improvement initiatives. Certified System Administrator, Certified Application Developer, and Implementation Specialist certification(s). In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website atCalHR Benefits Website - CalHR Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: Human Resources Contact: Human Resources - RPA 25-300 View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office. EEO Contact: EEO Officer View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience qualify them for the position. Applications received without this information may not be considered for this position. SOQ should have a title of “Statement of Qualifications, Your Name,” be no more than 2 pages, and no smaller than 12-point font. Describe your experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment. Include specific examples of tasks you performed, challenges you addressed, and the outcomes of your work. Discuss your experience working with one or more ServiceNow modules (such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD, or Asset Management). Describe how you used these modules to improve operational processes or end-user experience. Describe your ability to analyze business needs and translate them into technical solutions. In your response, provide an example of a situation where you gathered requirements, identified gaps or opportunities, and developed a technical approach that met the business goals. Explain your ability to provide consultation, resolve issues, and communicate technical concepts clearly. Provide a specific example demonstrating how you explained a technical issue or solution to a non-technical audience and the impact of your communication. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr