Clinical Operations Manager

Clinical Operations Manager

Location: Sandy Springs, GA

Job Type: Full Time, Hybrid

Job Reports To: Director of Clinical Operations

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

Jaan Health is seeking a proactive and mission-driven Clinical Operations Manager to lead and support our team of Clinical Care Coordinators (LPNs and MAs) and Clinical Care RNs delivering high-quality care management services. As a key member of the Clinical Operations team, this role is responsible for overseeing day-to-day clinical operations, supervising the care team's performance, managing patient care workflows, and ensuring alignment with Advanced Primary Care Model (APCM) initiatives.

This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.

This is a hybrid position and includes a competitive benefits package with health insurance, paid time off, a retirement plan, and opportunities for growth in a fast-paced healthcare technology environment.

Key Responsibilities

• Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.
• Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations.
• Ensure consistent and high-quality delivery of care management services aligned with APCM protocols, value based care goals, and regulatory requirements.
• Monitor and report on key team metrics including outreach volume, patient engagement, documentation accuracy, and care plan adherence.
• Identify and implement process improvements that improve patient experience and clinical outcomes.
• Partner with internal teams (Product, Client Success, Service Delivery and Engineering) to improve workflows and platform usage.
• Support client-facing initiatives, including clinical quality improvement and program implementation initiatives, provider coordination, and performance reviews.

Requirements

• Bachelor's degree in Nursing with an active, unrestricted RN compact license.
• 12+ years of clinical experience, including 1–2 years in a leadership or operations management role.
• Experience managing RNs, LPNs, and CMAs, in ambulatory, chronic care, or value-based care environments, with demonstrated success managing a remote/hybrid team.
• Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.
• Proficiency in EHR systems (Epic, Cerner, eCW or Veradigm preferred).
• Highly organized with excellent communication, leadership, conflict resolution skills who is tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.
• Access to a secure, private at home work environment with secure home internet and ability to travel 20% for team or client meetings.

Preferred requirements:

• Masters degree in Nursing, Healthcare Administration, Public Health or Business Administration highly preferred.
• Previous experience managing APCM, CCM, Population Health and/or Value Based Care programs.
• Bilingual (Spanish speaking) a plus.

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We put patients, clients, teammates, and outcomes first.
• Curiosity: We ask better questions, challenge assumptions, and keep learning.
• Clarity: We simplify complexity, communicate directly, and create alignment.
• Co-Creation: We collaborate across teams, perspectives, and disciplines.
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.