Shuttle Program Manager - Commute

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Shuttle Program Manager - Commute, you will support the delivery of transportation services for Amazon's Global Real Estate and Facilities (GREF) account, ensuring seamless shuttle operations that connect employees across Amazon facilities. This role requires operational excellence, vendor management capabilities, and strong coordination skills to maintain safe, reliable, and efficient employee transportation services. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will serve as a key operational coordinator who ensures that Amazon employees experience consistent, high-quality commute solutions while managing the complex coordination between transportation vendors, internal stakeholders, and facility operations teams. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position combines hands-on program management with analytical rigor, requiring you to balance day-to-day operational support with strategic thinking about service optimization, cost efficiency, and continuous improvement. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will play a critical role in supporting Amazon's commitment to employee experience by ensuring transportation programs run smoothly, safely, and efficiently while identifying opportunities to enhance service quality and operational performance.

What your day-to-day will look like:

• Support day-to-day management of shuttle transportation programs serving Amazon facilities including coordinating route planning, scheduling, and service adjustments to meet changing demand patterns and facility needs
• Monitor real-time operations to identify and resolve service disruptions promptly while serving as a point of contact for employees, vendors, and internal teams regarding transportation services
• Support implementation of safety protocols and regulatory compliance requirements including ensuring proper documentation of vehicle inspections, driver certifications, and incident reports
• Assist in managing relationships with transportation vendors and shuttle operators by monitoring vendor performance against established KPIs including safety metrics, on-time performance, and service quality standards
• Track and analyze ridership patterns, route utilization, and service efficiency metrics while preparing regular reports on program performance, cost per rider, and service level achievements
• Respond to service inquiries, feedback, and concerns in a timely, customer-focused manner while communicating service changes, route modifications, or schedule updates to affected stakeholders
• Assist in emergency response coordination when transportation incidents occur including coordination with the Amazon BAC and EHS teams to ensure swift resolution and proper documentation
• Identify opportunities to enhance service quality, reduce costs, or improve operational efficiency while supporting pilot programs for new routes, technologies, or service models
• Maintain accurate records of safety incidents, ridership data, service metrics and customer feedback while supporting budget tracking and cost management activities.

Required Qualifications:

• 2–4 years in transportation demand management (TDM) operations, facilities management, program coordination, or related field with experience supporting corporate shuttle programs, transit operations, or logistics strongly preferred
• Proficiency in Microsoft Excel, PowerPoint, and Word for data analysis and reporting with strong numerical aptitude and ability to analyze operational data, identify trends, and draw actionable insights
• Excellent written and verbal communication skills with ability to interact professionally with vendors, stakeholders, and employees at all levels while preparing presentations and status reports
• Strong attention to detail with ability to manage multiple priorities simultaneously and proven ability to coordinate across multiple teams while maintaining accurate documentation
• Demonstrated ability to think critically, troubleshoot operational issues, and implement effective solutions under time pressure in dynamic operational environments
• Client service orientation with commitment to meeting high standards for operational excellence and flexibility to work occasional evening or weekend hours to support operational needs
• Knowledge of DOT regulations and local transportation requirements with understanding of safety protocols and regulatory compliance in transportation operations.

Preferred Qualifications:

• Previous experience supporting Amazon accounts or working in corporate campus environments with understanding of large-scale employee transportation programs
• Experience with scheduling software, fleet management systems, or transportation management platforms with comfort learning new technology platforms quickly
• Knowledge of transportation regulations and safety requirements with familiarity with sustainability metrics and alternative transportation programs
• Project management certification or training with demonstrated experience managing cross-functional projects or initiatives
• Experience with vendor contract management and procurement processes including monitoring contract compliance and supporting vendor performance evaluations
• Experience creating dashboards or reports to track KPIs using business intelligence tools or advanced Excel capabilities
• Background supporting emergency response protocols or business continuity planning related to transportation operations
• Demonstrated experience identifying and implementing process improvements that resulted in measurable cost savings or service enhancements.

Location: Onsite

Work Environment Note: This position may require occasional evening or weekend availability to support operational needs. Some travel between Amazon facilities may be required. Position may involve both office-based work and field operational support at and around shuttle locations.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

95,600.00 – 117,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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