V102 - Virtual Legal Receptionist

Virtual Legal Receptionist At Job Duck, we are looking for a friendly and service oriented Virtual Legal Receptionist to be the welcoming voice and primary point of contact for clients and callers. This role is essential in creating a professional and positive first impression while ensuring all communications are routed efficiently and accurately. You will play a key role in supporting daily operations by managing inbound calls, coordinating communication, and maintaining excellent client service standards. The ideal candidate is personable, dependable, highly organized, and enjoys working in a fast paced environment where every interaction matters. • Monthly Compensation Range: From 1,015 to 1,100 USD Responsibilities include, but are not limited to: Provide general information regarding the firm and its services Answer and manage incoming phone calls professionally and promptly Ensure all callers receive a positive and professional experience Support daily administrative and communication needs as assigned Assist with translation during meetings when necessary Schedule and coordinate appointments as needed Transfer calls to the appropriate attorneys, paralegals, or departments Serve as the first point of contact for clients, prospective clients, and business partners Follow up with individuals who miss scheduled appointments Requirements:

• 1 year of experience working as a virtual receptionist or providing virtual administrative assistance (preferably inside a law firm)
• Excellent verbal and written communication skills in both English and Spanish
• Professional and courteous phone etiquette
• Friendly and welcoming demeanor
• Strong customer service and interpersonal skills
• Ability to build rapport quickly with callers and clients
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Ability to remain calm and professional in high volume environments
• Effective problem solving skills
• Time management and prioritization abilities
• Dependability and accountability
• Adaptability and flexibility
• Ability to work independently and collaboratively
• Strong data entry and administrative skills
• Location and timezone: Remote, Central Standard Time (CST)
• Working Hours: Monday to Friday ranging from 7AM to 6-7PM CST (8 hours per day)
• Expected call volume: High (60-80 calls per day)

• Software and Tools Required: CRM: MyCase VOIP: Webex Email/Calendar: Outlook DUCK