Customer Service Representative

About the Role

At Kennicott, the CSR position is where customer relationships live. You're the person customers count on to get it right - whether they're a longtime house account calling in a standing order, a walk-in buyer working against a deadline, or a new customer figuring out what they need. This role sits at the intersection of sales, service, and relationships, and the people who do it well take real pride in the experience they create.

If you thrive in a fast-moving environment, enjoy real variety in your day, and take satisfaction in being the person who knows the answer - this is a strong fit.

What You'll Do

Customer Service & Support

• Be the primary point of contact for house accounts and walk-in customers, handling inquiries, orders, and transactions with speed and accuracy.
• Provide accurate information and solutions that leave customers confident in every interaction.

Sales Support & Transactions

• Assist customers through orders and purchases, ensuring a smooth experience from start to finish.
• Identify and capture upsell opportunities naturally during customer interactions.
• Partner with the branch team to support a seamless customer experience.

Relationship Management

• Build genuine relationships that drive loyalty and repeat business - you're a trusted resource, not just a transaction processor.
• Gather and share customer feedback with sales and product teams to help improve what we offer.

Records & Administration

• Maintain accurate, up-to-date customer records in our CRM system.
• Prepare and manage documentation related to customer accounts and transactions.

What We're Looking For

• Prior experience in customer service, inside sales, or a customer-facing role.
• Strong communicator - comfortable on the phone, in person, and in writing.
• Someone who stays calm and sharp when the pace picks up.
• Organized, accountable, and detail-oriented with record-keeping.
• Familiarity with CRM, POS systems, or Microsoft Office is a plus.
• High school diploma or equivalent.

What We Offer

• Employee Ownership - Kennicott operates as an ESOP. That means you become a part-owner of the company and share directly in its success. It's not a perk - it's a stake.
• Full time employees are eligible for a full suite of Benefits, while all employees have access to Paid Time Off and free virtual Doctor visits through our provider.
• Real pathways for growth and development within the company.
• Comprehensive training on our products and customer service best practices.
• A collaborative team environment where your contributions are visible and valued.