Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator provides customer service and order-administration support across Pacific Electrics panelboard, low-voltage and medium-voltage switchgear, and TAPS product lines. This position maintains accurate customer and order information, coordinates routine customer communications, monitors assigned order milestones, and collaborates with internal departments to support timely and accurate order completion. The Customer Service Coordinator works under established departmental procedures and escalates complex technical, scheduling, material, or customer concerns to the Senior Customer Service Coordinator or Customer Service Supervisor.

Essential Functions:

• Creates and maintains customer accounts, sales orders, quotes, and related customer and order information in SAP in accordance with established departmental procedures
• Collects and verifies customer purchase orders, contact information, shipping details, and required supporting documentation before processing assigned orders
• Enters and updates customer, order, production, delivery, and project information accurately and promptly in company systems
• Prepares and sends routine quotes, order confirmations, submittals, status updates, and other customer communications using approved templates and procedures
• Responds professionally to routine customer inquiries by phone and email and maintains customer follow-up lists, assigned tasks, and established response-time expectations
• Maintains accurate and organized electronic and physical order files, including customer correspondence, purchase orders, project documents, approvals, and related records
• Monitors assigned promise dates, production milestones, drawing approvals, material status, and delivery information and communicates relevant updates to customers and internal departments
• Collaborates with Engineering, Production, Planning, Inventory, Purchasing, Shipping and Receiving, Accounting, and other departments to obtain order information and support timely and accurate order completion
• Assists with deliveries, returns, warranty documentation, field-service requests, shipping issues, and routine order discrepancies and escalates concerns when additional review is required
• Assists Accounting with reviewing aging reports, resolving invoicing and order-documentation requirements, and preparing completed orders for submission to the Customer Service Supervisor for final approval before closeout
• Develops and maintains working knowledge of Pacific Electrics panelboards, low-voltage and medium-voltage switchgear, and TAPS products, processes, and customer requirements
• Identifies missing, conflicting, or inaccurate order information and escalates technical questions, customer conflicts, material shortages, scheduling concerns, and complex order issues to the Senior Customer Service Coordinator or Customer Service Supervisor

Work Environment:

This position is 100% onsite, working standard daytime hours of approximately 7:45 a.m. to 4:15 p.m. The organization is a custom power distribution and switchgear manufacturer and supplier that designs, builds, modifies, and services electrical distribution equipment used in commercial, industrial, utility, healthcare, data center, EV infrastructure, and AI-related projects. Core products include switchgear, panelboards, bus modifications, breaker retrofits, and custom-engineered electrical distribution systems. You join a dedicated customer support team that is undergoing a thoughtful restructure, with part of the team focused on contract review, purchase order processing, and RFQ review, and the other part managing the order process and technical issues post-sale. The environment is fast-growing and dynamic, with significant opportunities for advancement as the company expands facilities and adds new buildings. You work closely with production, engineering, sales, accounting, and other departments in a collaborative, technically oriented setting, supporting accurate and timely delivery of custom electrical distribution solutions.

Job Type & Location:

This is a Contract to Hire position based out of Corona, CA.

Pay and Benefits:

The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)