Loan Servicing Manager

Role Description

We’re seeking a Loan Servicing Manager who’ll energize operations, elevate team performance, and ensure every loan experience reflects our mission-driven commitment to people and planet. You’ll drive accuracy, compliance, and innovation while inspiring a high-performing team to deliver seamless servicing from onboarding through payoff—making every interaction efficient, transparent, and impactful.

Qualifications

• High school diploma required; Bachelor’s preferred.
• 7+ years of loan servicing experience.
• Commercial loan experience required.
• Prior leadership experience required.

Requirements

• Oversee end-to-end loan servicing lifecycle with precision.
• Ensure accurate payment processing and escrow management.
• Continuously improve workflows for efficiency and scale.
• Monitor KPIs and drive performance improvements.
• Resolve complex servicing issues proactively.
• Partner cross-functionally to enhance borrower experience.
• Maintain adherence to regulatory servicing requirements.
• Lead audits, reporting, and documentation accuracy.
• Mitigate risk through strong controls and oversight.
• Stay ahead of evolving compliance standards.
• Ensure data integrity across servicing systems.
• Improve and coach a high-performing servicing team.
• Foster accountability, growth, and collaboration.
• Use data to drive decisions and improvements.
• Identify trends and optimize processes.
• Align servicing strategies with mission-driven goals.
• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

• Compensation: Base salary, potential annual bonus, incentives, and equity.
• Health Coverage: 100% employer-paid for employees; employer contribution for dependents.
• Medical, Dental & Vision Insurance.
• Health Savings Account (HSA).
• Free Telemedicine access via Teladoc.
• 401(k) with 6% Employer Match — No Vesting Period.
• Employee Stock Options.
• Exclusive Employee Banking Perks.
• 0% Financing for Employee Solar Loans.
• Employee Only Mortgage Product with exclusive interest rates and terms.
• 0% Financing for Eligible Electric Vehicles (EVs).
• Referral Incentives.
• Generous Paid Time Off: 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
• 64 Hours of Paid Sick Time for all full-time employees.
• Company-Paid Life Insurance.
• Short- & Long-Term Disability Insurance.
• Voluntary Life, Accident & Critical Illness Coverage.
• Employee Assistance Program (EAP) with free counseling, legal, and financial services.