Customer Transition Project Manager

Customer Transition Project Manager

This is a time bound, on-the-ground execution role supporting transition from its existing Internationally billed export model to a fully US-based subsidiary billing structure. As the Project Manager Customer Transition, you will work out of the Indianapolis warehouse and will drive the customer workstream through this transition ensuring old and new inventory remain cleanly separated, and that each customer's account-specific changes (new supplier/PO codes, EDI reconfiguration, billing terms) are executed without disruption to service.

This is a Contract role 69-month ($65 to $75 per hour) engagement but could lead to a permanent position.

Customer Transition Project Manager Responsibilities:

• Own the on-ground execution of the customer-by-customer transition plan from International Co to the USA billing.
• Coordinate directly with each customer account team to manage account-specific changes including new supplier/vendor codes, updated PO structures, and EDI reconfiguration.
• Track and manage cutover timing for each customer, ensuring no disruption to order fulfilment during the transition window.
• Coordinate end-to-end trial runs with customers to validate order processing, invoicing, and delivery workflows ahead of go-live.
• Serve as primary on-ground point of contact for customer queries related to the transition.
• Work with the Technology and Finance workstreams to ensure PO code changes and EDI updates are correctly mapped and tested for each customer.
• Support the running of parallel supplier codes per customer during the transition period, coordinating between WMS and SAP.
• Act as the day-to-day, on-ground liaison with Warehouse Associates on inventory segregation, WMS instance set-up, and process changes.
• Support training & alignment of warehouse teams on new SOPs.
• Escalate warehouse bottlenecks to the Business Head & relevant workstream owners.
• Provide regular status updates to the MD and CEO Americas and relevant workstream owners across Customer & SCM, Finance, and Technology.
• Support the two-track inventory model existing stock billed directly to customers vs. new stock billed to USA Co in coordination with the warehouse management system (WMS).
• Track inventory obsolescence risk on old stock and flag issues before they carry into the new entity's books.
• Support regular reconciliation between WMS and SAP for inventory volumes and values.

Customer Transition Project Manager Qualifications and Benefits:

• Hourly rate of $65 to $75 per hour. 40 hours per week - project to last 6-9 months.
• Could lead into a permanent position.
• Large International, stable company / strong leadership.
• Flexible schedule. Hybrid / 3-4 days per week- remote / Some travel. Expenses paid for.
• Comfortable operating in a fast-moving, ambiguous, early-stage environment with evolving processes.
• High attention to detail, particularly around inventory and billing data accuracy.
• Strong stakeholder management able to coordinate across warehouse teams, finance, technology, and customer stakeholders in the US and India.
• Working knowledge of inventory management and WMS systems.
• Familiarity with EDI, PO management, and order-to-cash processes.
• Exposure to ERP systems (SAP preferred) and a basic understanding of finance/billing reconciliation.
• Strong Excel skills for tracking and reporting.
• Excellent communicator, comfortable working directly with customers and warehouse operations staff.
• 510 years of experience in project management, supply chain, or operations roles, ideally including inventory management or customer-facing operations.
• Prior experience with ERP/WMS transitions, entity transitions, or M&A integration-style operational work strongly preferred.
• Experience in automotive, industrial, or distribution/warehouse environments preferred.
• Bachelor's degree in supply chain management, operations, business, or a related field.