Service Operations Assistant

Service Operations Assistant

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Service Operations Assistant supports front-end operations by assisting with customer service execution, associate support, cash handling procedures, store compliance initiatives, and daily operational activities. This position works closely with the Service Operations Manager and store leadership team to help ensure a safe, efficient, and customer-focused environment while maintaining company standards and operational excellence.

Key Responsibilities Front-End Operations

• Support daily front-end operations to ensure efficient customer service and smooth workflow.
• Assist with monitoring checkout performance, transaction accuracy, and service standards.
• Help coordinate front-end coverage and operational readiness.
• Support cash office, till accountability, and cash-handling procedures as assigned.
• Ensure front-end equipment and supplies are properly maintained and available.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with questions, concerns, product locations, and service requests.
• Address customer issues professionally and seek timely resolution.
• Support programs and initiatives designed to improve customer satisfaction.
• Help maintain a positive shopping experience throughout the store.

Associate Support and Leadership

• Provide direction and support to front-end associates as needed.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and adherence to company policies.
• Communicate operational priorities and service expectations effectively.
• Support store leadership during peak business periods and special events.

Operational Compliance

• Assist with execution of company policies, procedures, and operational standards.
• Support compliance with cash-handling, safety, and loss prevention programs.
• Help ensure operational records, logs, and required documentation are completed accurately.
• Monitor front-end processes to identify opportunities for improvement.
• Support audit readiness and compliance initiatives.

Safety and Loss Prevention

• Promote a safe shopping and working environment.
• Assist with identifying and reporting safety concerns and operational risks.
• Support loss prevention efforts through awareness and adherence to company procedures.
• Ensure associates follow established safety standards and guidelines.
• Participate in incident reporting and follow-up procedures when required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, cashier, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Basic math, cash-handling, and computer skills.
• Ability to work effectively in a fast-paced retail environment.
• Strong customer service orientation.

Knowledge, Skills, and Abilities

• Excellent customer service and relationship-building skills.
• Strong organizational and time-management abilities.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize responsibilities.
• Problem-solving and decision-making capabilities.
• Attention to detail and commitment to operational excellence.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent reaching, bending, and light lifting of up to 25 pounds.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Frequent interaction with customers, associates, and store leadership.
• Ability to operate cash registers, computers, and other store equipment.

Success Measures

• High levels of customer satisfaction and service execution.
• Accurate cash handling and operational compliance.
• Effective support of front-end operations and store initiatives.
• Strong teamwork and associate engagement.
• Safe and efficient execution of daily responsibilities.
• Consistent adherence to company standards, policies, and procedures.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve