Technician, IT Concierge

Time Type: Regular Job Description : Technician, IT Concierge Please note that this role is 100% onsite. Job Responsibilities The Support Desk will provide support to the employees of Breezeline, employing a high degree of customer service, technical expertise, and timeliness. The Support Desk offers an advanced level of remote IT assistance for problem resolution and escalates complex issues to higher tier personnel. Support Desk takes ownership of an issue and follows through on a resolution with end users and other pertinent information technology staff. Tracks support calls in the Help Desk ticketing system. Essential Duties and Responsibilities Monitor daily system backups and ensure the integrity Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone, electronically Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Ensure system connectivity of all servers, shared software, and other applications Monitor and test system performance; prepare and deliver system performance statistics and reports Perform preventive maintenance, including the installation of service packs, patches, hotfixes, anti‑virus software, cleaning of workstations, printers and other devices Apply diagnostic utilities to aid in troubleshooting Leverage troubleshooting skills, documentation and on‑the‑job training to document, resolve or escalate support requests Use basic and advanced troubleshooting technique to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employees Utilize help ticketing system to document and route support case to the appropriate groups who can assist in resolving the issue On‑call rotation Required skills and knowledge: Microsoft Office Suite 2016 & 2019 Administration of Active Directory, Google Workspace and VOIP telephony system Windows 10 & 11, Windows Server 2016 & 2019 Technical and Analytical Skills Organizational and Time Management Skills Interpersonal and Communication Skills Working Knowledge of Wireless networking Provide end‑user support and problem resolution for desktops, laptops, printers, and other devices Troubleshoot computer and laptop hardware Troubleshoot basic network and telecommunications connectivity issues Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting Create and maintain core desktop image to ensure standards of PC builds using imaging software Working Knowledge of Network, Systems, and email security You’ll benefit from: Flexibility: Yes, we think that what you do matters. At work and at home. Fun: We laugh a lot, it makes every day brighter. Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them. Rewarding Pay: Let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture. Benefits: We’ve got you covered. Career Evolution: Join us and we will give you the tools to achieve your career goals! Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

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