Operations Associate

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. As the Operations Analyst, you will play a critical role in the continued development of NeueHealth’s core operational functions. The NeueHealth Operations Analyst role is responsible for driving operational excellence with internal and vendor operations functions. This position will work closely with cross-functional NeueHealth teams to design and document workflows and business requirements. The Operations Analyst will also be responsible for managing day-to-day relationships with key vendors.

ROLE RESPONSIBILITIES

The Operations Analyst job description is intended to point out major responsibilities within the role, but it is not limited to these items.

RESPONSIBILITIES

1. Execution of daily operational processes to support ongoing NeueHealth business. Including detailed review of issues and tracking through completion.
2. Execute on NeueHealth’s materials management process including template management, oversight of daily operations and regular quality checks. Including delegated communications, case management outreach and quarterly and annual notices to ACO members and providers.
3. Manage the development of workflow processes and related materials for operational activities. Analyze, design and implement processes to ensure effective and efficient solutions to operational functions, optimizing processes to achieve business goals.
4. Coordinate, facilitate, and manage vendor management tasks inclusive of working with external vendors and internal employees. Track vendor projects, issues, troubleshoot and present to management as required.
5. Develop and maintain user and system management protocols. Ensure proper oversight and documentation to support audits.
6. Other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• A Bachelor's degree is required
• Three (3) or more years related experience preferred; preferably within a health plan or related field
• Experience in developing and maintaining detailed process documents required
• Experience working in Microsoft Visio, PowerPoint, PowerBI and Excel
• Experience in interpreting data analytics, outcomes measures in health care and use of that data to drive change required

PROFESSIONAL COMPETENCIES

• Takes a creative approach to audience-facing reporting and documentation, establishing templates for use by others as needed
• Comfort with creating and managing timeline driven workplans, as well as creating process flow documentation that supports your work
• Ability to drive results in a collaborative environment, creating and leading cross-functional teams
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Strong operational mindset and use data to draw insights; when applicable data is not available, you have the ability to gather all available information to support an approach and devise steps to measure the impact of your work for future iterations
• Experience in leveraging data and technology to solve problems or improve processes
• Experience in developing training resources, leading training programs to address business needs
• Bias toward action; sense of urgency, self-initiative, and ownership of work
• Superb written and verbal communication skills

LICENSURES AND CERTIFICATIONS

• No licensures and/or certifications are required for this role. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.