Sr. Field Service Technician

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Sr. Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you’re able to think quickly on your feet, have a go‑getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communication skills, who will foster cross‑functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful, you must have a customer‑first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Follow Rivian repair procedures with efficiency without compromising quality and safety Perform diagnosis, repairs, installations, and inspections on vehicles Leverage strong understanding of schematics and diagrams to diagnose and resolve repair issues accurately and appropriately Perform vehicle repairs in a setting outside of a service center Conduct road tests on vehicles to ensure quality of the repair Perform necessary parts operations such as parts ordering, receiving, shipping and inventory Utilize deep understanding of parts department processes to ensure quality standards are met Stay up to date with technical skills and required training Support campaigns and containment initiatives Demonstrate high‑level administrative experience through the use of Microsoft Office tools Maintain high quality work and efficiency while working with little supervision Work with a collaborative attitude and team spirit in an ever‑changing, dynamic environment Provide service support to the field to support the Service organization Ability to perform duties and communicate with a high level of professionalism, in a customer‑facing environment Support, coach and mentor other technicians as assigned Ability to properly document repairs completed and in process This role may transition from remote to on‑site and require in‑person work; on‑site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if applicable Qualifications HS Diploma or GED preferred Graduated from an accredited automotive repair school or equivalent vocation program preferred Extensive experience in HV diagnostic work 10 or more years’ experience working on vehicle high voltage systems preferredUnderstands HVIL (High‑Voltage Interlock) and the high voltage architecture Minimum 3 years’ experience as a shop foreman, team lead, shop supervisor or trainer preferred Excellent written and oral communication Ability to root‑cause problems and find or suggest solutions Experience in Continuous Improvement Process Experience using test tools (PICO‑Scope, PCAN, Kavaser Memorator, breakout box, etc.) Extensive experience in bumper‑to‑bumper diagnosis and repair Ability to drive non‑commercial truck and trailer preferred Limited travel may be required depending on business need Must possess a valid driver’s license, and maintain a clean driving record No driving related suspensions or revocation of driver license within a 3‑to‑5 year period Parts department and billing experience preferred Experience using a work order management system including repair documentation Experience working in start‑up environments preferred Strong organizational and time management skills along with attention to detail Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Minimum age of 21 Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours Pay Disclosure The hourly range for this role is $38.33–$47.91 for Florida based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for an annual performance bonus. Benefits We offer a comprehensive package of benefits for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26, including paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short‑term disability insurance, and long‑term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full‑time employee coverage is effective on their first day of employment. Part‑time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law. Candidate Data Privacy Rivian may collect, use and disclose your personal information when you apply for employment and participate in our recruitment processes. This data includes contact, demographic, communications, educational, professional, employment, social media and network information. Rivian may use your personal data for purposes such as tracking interactions with our recruitment system, carrying out background checks, establishing an employment relationship, complying with legal obligations, recordkeeping and ensuring information security. Rivian may share this data with internal personnel, affiliates, and service providers. Rivian may transfer or store your personal data internationally in accordance with applicable laws. #J-18808-Ljbffr