Vacation Rental Property Care Host

COMPANY OVERVIEW:

The Destination Willamette family of Lifestyle Properties and PinotCar is growing and seeking a dynamic, hard-working individual to join our team as our Property Care and Inspection Specialist. We are known as the area’s first and only premier vacation rental management company, as well as one of the area’s top transportation services in the Willamette Valley, and have established a reputation of exceptional and personalized customer service for both our guests and homeowners. It is our desire that each person we invite to be a part of our team be an ambassador of our brand, displaying the utmost professionalism and friendliness to our guests, homeowners, and fellow team members.

POSITION SUMMARY:

The Property Care and Inspection Specialist is a key component of our Hospitality Team. They engage in multiple layers of the essential functions of the business, including onsite inspections and set-ups at all of our properties, creating and following up on daily tasks, and inventory management. This role is a part of our Property Care Team with an emphasis on property care and quality assurance.

The key role and responsibility of this department is to ensure quality control of standards across all properties, as well as assist with yearly rental home inventories, deliver supplies as needed, and perform regular vacation rental inspections. This department is also a liaison with our Housekeeping and Maintenance teams, and is expected to support these areas when necessary. We are a strong team at Destination Willamette and occasionally you may be asked to step in to support other departments as needed. All of our employees are expected to be a representative of the values of the organization when interacting with the team and clients.

RESPONSIBILITIES:

• Learn and understand our property operations software to view, report and complete tasks using Smartphone applications

• Inspect properties for quality of cleanliness and to identify any issues

• Prepare rented properties for guest arrivals to Lifestyle Properties Standard, by adjusting lights, temperature, ensuring the technology is working and home is equipped with standard amenities

• Assist with the coordination of concierge service requests and perform deliveries for incoming guests including groceries, arrival amenities, etc. 

• Perform Quality Control Inspections of cleanliness and provide feedback on meeting and/or exceeding of expectations, and areas for improvements via Breezeway

• Address needs of onsite guests as requested; i.e. delivering linens & restocking amenities to vacation properties as needed 

• Maintain the inventory records for guest amenities such as rentable items, dog items, etc.

• Coordinate and communicate between all departments as needed (Reservations, Housekeeping, and Maintenance teams, as well as other members of the Care Team) to ensure Properties are in best of care and meeting or exceeding Lifestyle Properties' standards for Cleanliness and Guest Experience 

• Additional tasks or errands as assigned by management

QUALIFICATIONS:

• A high school diploma or equivalent.

• Must be at least 21 years of age

• A valid, Oregon State, driver license with a clean driving record.

• Experience in hospitality, property management, and/or professional cleaning.

• Comfortable using a computer, and smartphone applications.

• The ability to lift at least 50 pounds.

COMPENSATION & BENEFITS:

Compensation:

Hourly Pay Range: $16 - $21 based on experience

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Retirement benefits or accounts