Service Desk Agent: Gov Tech & eProcurement Support
$69.6k - $99.53kCommonwealth of Massachusetts
A state agency in Massachusetts is hiring a Service Desk Agent to provide support for the OSD Help Desk. The role involves delivering technical support, managing inquiries, and collaborating on projects. Ideal candidates will have at least three years of experience, strong problem-solving abilities, and proficiency with tools like SugarCRM. A flexible hybrid work environment is offered, alongside a salary range of approximately $69,600 to $99,525 annually. #J-18808-Ljbffr Commonwealth of Massachusetts
- Service Desk Agent (260002OJ) About the Operational Services Division (OSD) The Operational Services... ...privileged to make connections that support both sectors. Join our Dynamic Team... ...Deliver Tier II technical support for eProcurement platforms, including assisting users,...SuggestedFull timePart timeLocal areaFlexible hoursShift work
$28 - $31 per hour
...Senior Technical Support Specialist The Senior Technical Support Specialist... ..., client‑centered technology services for Curry College faculty,... ...day operations of the Service Desk, desktop and mobile device... ...TDD: (***) ***-****, Email: ****@*****.***.gov. #J-18808-Ljbffr...SuggestedHourly payWork experience placementInterim roleWork at office$54k - $80k
...Remote Job Overview The Technical Support Specialist provides technical support to... ...server knowledge and exceptional customer service skills. On a daily basis, the... ...identified goalsregardingcustomer service tech support metrics ~ Commitment to...SuggestedContract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday work- A leading IT support company is seeking a Help Desk Specialist to efficiently assist users with technology issues. In this role, you will provide initial triage and troubleshooting for various IT problems, ensuring a smooth technology experience. Candidates should possess...Suggested
$17.81 - $23.39 per hour
...Job Posting DEPARTMENT OF ENVIRONMENTAL SERVICES, WATER DIVISION / DRINKING WATER AND GROUNDWATER... ...-defined assessments and outreach to support decisions involving drinking water... ...Specialist, email: ****@*****.***.gov, phone: (***) ***-****. EOE. TDD Access:...SuggestedTraineeshipWork experience placementWork at office- ...LLP and Affiliates is seeking a Technology Support Analyst for its Boston office. The role... ...various systems, ensuring high customer service, and collaborating with other technology... ...candidates will have significant experience in tech support, including knowledge of Microsoft...Work at office
$52.9k - $68.69k
ASM Research, An Accenture Federal Services Company, is hiring a Customer Service Representative in Boston, Massachusetts. The role involves providing first-level technical support for enterprise IT services in a government environment. Candidates should have strong problem...- ...for Epic projects and additional technical support. Reporting to the Technical Manager, the... ...for delivering excellent customer service while resolving technical issues for our... ...with Infection Control practices per Mass.gov recommendations, we require all employees...Work at office
- ...the cruise vessel AZAMARA ONWARD, embarking on 29/July/2026. This contract position involves assisting the IT Officer with technical support onboard the ship, ensuring that all IT systems run smoothly and securely. The ideal candidate will possess strong technical skills,...Contract work
- ...flowing like a dream. Our clients rely on us for smart, scalable tech support, and our people are the reason we deliver. We don’t just hire... ...cool under pressure Bonus points if you have experience with help desk ticketing systems (like Freshdesk, Zendesk, or Jira) What's In...Remote work
- ...Dedham, United States | Posted on 06/08/2023 Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triaging and troubleshooting problems...
- Advantage 360 is seeking a Senior Technical Support Engineer responsible for advanced technical assistance and troubleshooting for customers. This role requires diagnosing complex problems and ensuring timely resolution while maintaining high levels of customer satisfaction...Remote job
- ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end... ..., connectivity, and peripheral devices. • Manage incoming service requests, document work performed, and follow incidents through...
- ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support... ...who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi...Permanent employmentContract workCasual workWork at officeRemote work
$57k - $66.98k
...center partners. Job Summary The Helpdesk Support I provides technical support and training... ...procedures Provide excellent customer service and communication to end‑users and healthcare... ...Infection Control practices per Mass.gov recommendations, we require all employees...Full timeWork experience placement- ...thinking. We are looking for a customer‑centric IT Support Specialist to be the face of our IT Help Desk and manage our day‑to‑day workplace technology. In this... ...and Windows laptops and desktops. Strong customer service, troubleshooting, and communication skills....Work at office
- A federal contracting company in Boston seeks a Senior Help Desk Technician to provide Level 1 & 2 support services to users in the Executive Office for the United States Attorneys. Responsibilities include managing IT tickets, user training, and maintaining IT inventories...Work at office
- Lendbuzz is seeking a customer‑centric IT Support Specialist for our Boston headquarters. You will own end‑to‑end employee lifecycle tasks by provisioning hardware, managing user access within Google Workspace, and troubleshooting across Windows and macOS. In this on‑site...Work at office
- ...powering business insights and analytics across EHR and RCM systems. You will leverage LLMs, AI agents, and modern data platforms to solve problems like clinical decision support, revenue optimization, and workflow automation while using AI-assisted development tools to...
$40k - $45k
...mission to offer compassionate, high-quality services to those who need it most. As a company... ...we provide. We are seeking a Tier 1 Tech Support Specialist who will embody these values... ...Preferred) Experience: 1-2 years of help desk or technical support experience Jira...Live inLocal areaRemote work- ...Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 Help Desk (PC Assist) support services to end users, including senior management, attorneys, support staff, contractors, and associated...Full timeFor contractorsWork at officeRemote workFlexible hours
$68.4k
...provides analysis in the development and support of projects and data analysis. Determines... ...compliance agencies, group accounts, providers, agent plans, and brokers. Develop and... ...primarily out-of-the office selling products/services (sales employees) Never Physical...For contractorsWork at officeLocal area$30 - $50 per hour
...Full‑Time Service Desk Analyst – Boston, MA The Service Desk Analyst participates in daily operations of the service desk, providing customer and technical support, and supporting major service incidents. The analyst collaborates with IT teams, updates and creates documentation...Hourly payFull timeRemote work$54k - $80k
...Overview The Application Analyst in Customer Support plays a pivotal role at Relativity,... ...communications, necessitating strong customer service skills and an understanding of SQL,... ...customer support experience, ideally within a tech or SaaS environment.Customer-focused...Remote workShift workAfternoon shift- ...asks for money during its onboarding process.” Job Title: Trade Support Analyst Location: Boston, MA/ Milwaukee, WI Duration: 11+... ...resolving inquiries from the investment teams, traders, client service teams, accounting, brokers, custodians and other third parties....Contract workWork at officeVisa sponsorshipShift work3 days per week
- ...Engineers was founded in 1950 and is a top-ranked national full-service engineering firm specializing in MEP/FP design and technology... ...Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients...
$54k - $80k
...Relativity is looking for an Application Analyst in Customer Support to provide specialized technical support for their products. This... ...knowledge, technical support experience, and a commitment to customer service excellence. Compensation includes a competitive salary between...Remote work$17 - $20.77 per hour
...Tufts Medicine in Boston is seeking an Operating Room Attendant to provide vital support in surgical environments. Responsibilities include assisting with room turnover, transporting patients, and maintaining sterile environments to ensure the safety of surgical procedures...- ...Prove It at W.B. Mason ! We’re looking for a driven full-time IT Service Center Analyst who’s up for a challenge and ready to thrive!... ...per line) It Service Center Analyst Highlights Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursShift work
$94.88k - $142.32k
...&D and innovation teams. Proactively collaborate with internal commercial teams to identify opportunity spaces to pursue and to support new business pitches. Use technical selling resources such as Jobs To Be Done framework, protein and fiber analyses, and working...Work at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Agent: Gov Tech & eProcurement Support. Be the first to apply!
- infrastructure support analyst Boston, MA
- systems support technician Boston, MA
- junior IT service management analyst Boston, MA
- application support technician Boston, MA
- desktop support analyst Boston, MA
- tech aide Boston, MA
- support technician Boston, MA
- product support technician Boston, MA
- helpdesk support technician Boston, MA
- personal computer support technician Boston, MA


