Public Safety Officer

Spokane is a city immersed in natural beauty that offers big city-worthy attractions while still maintaining a charming and unique smaller city personality. And at the center of the community is River Park Square, a Cowles Real Estate property, and downtown Spokane's premier shopping, dining, and entertainment destination.

Position Title: Public Safety Officer

Status: Full-time

Salary: $20–21/hr (+ $3/hr shift differential for overnights)

Hours: 3pm–11pm | 11pm–7am

Other: Free parking, company-paid uniforms

About this role: As a Public Safety Officer, you'll be a visible, trusted presence at the heart of downtown Spokane. You'll help keep River Park Square, West 809, and 600 buildings safe and welcoming for the thousands of patrons and employees who rely on them every day — responding to situations with confidence, professionalism, and care.

This position is classified as a safety-sensitive position & will require a drug screening.

What you'll do:

• Conduct foot patrols throughout RPS, the RPS garage, West 809, and 600 buildings — including common areas, back hallways, stairwells, roof areas, and building perimeters
• Be a calm, capable resource for patrons and mall employees in both emergency and non-emergency situations
• Uphold and enforce safety policies to maintain a secure environment for everyone
• Maintain accurate daily activity blotters
• Monitor CCTV systems using exacqVision software
• Operate trash and cardboard compactors
• Communicate via two-way radio
• Answer phones and engage professionally with the public
• Deliver mail to The Spokesman-Review
• Manage building access through locking/unlocking procedures
• Control escalator operations
• Keep your composure and professionalism in tense or challenging situations
• Maintain a sharp, professional appearance
• Document incidents accurately using the appropriate forms
• Other duties as assigned

On a rotating or as-needed basis:

• Fire watch
• Opening and closing the RPS garage
• Occasional maintenance and housekeeping duties
• Assist with setup and teardown for special events

What you'll bring to the team:

• A genuine commitment to customer service — you anticipate needs, prioritize satisfaction, and handle differing opinions with tact and respect
• The ability to stay solution-focused and earn trust even in difficult situations
• Strong comprehension skills — comfortable reading safety rules, operating instructions, and procedure manuals
• Clear written and verbal communication, including the ability to write routine reports and speak confidently with groups
• Solid practical problem-solving skills and adaptability when situations don't come with a clear-cut answer
• Comfort working with various formats of instruction — written, oral, diagrams, or schedules
• High school diploma or GED, with at least 6 months of related experience or training preferred
• Basic computer proficiency, including Microsoft Outlook, Word, and Excel

Certifications we'll provide (company-paid):

• CPR Annual Certification
• First Aid and AED Training
• Handcuffing and Pepper Spray Training

What we offer:

We're a family-owned and operated organization with deep roots in the Spokane community — and we take care of our people the same way we take care of our neighbors. We set you up for success with the tools, training, and support you need from day one.

• A friendly, collaborative, and professional team culture
• Competitive wages and a comprehensive benefits package including Medical, Dental, Vision, 401K matching, Employee Assistance Programs, and more
• A genuine commitment to work/life balance, with Vacation Days, Sick Time, Paid Holidays, and Floating Holidays

For full benefits details, visit:

Cowles Company is an Equal Opportunity & Second Chance Employer.

All candidates selected for hire will be required to submit a background check.

Drug testing is applicable to safety-sensitive positions.

Position open until filled.

Compensation details: 20-21 Hourly Wage

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