Operations Director

Job Description

Job Description

We're looking for an Operations Director who thrives on structure, leads with steadiness, and gets things done. This is a newly created role where you will be the operational backbone of the organization: the person the team turns to for day-to-day decisions, and the person who keeps things running while leadership focuses on growth.If you're organized, calm under pressure, and energized by building systems that work, this is your opportunity.What You'll DoOwn day-to-day operational decision-making across departments, escalating only what genuinely requires leadership involvementSupervise and support the VA and Medicaid teams' daily workflow as their first point of contactManage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulationsbe available in person or by telecommunication at all times for all aspects of agency operation or designate inwriting an individual to assume the authority and control of the agency if the administrator is temporarily unavailablebe responsible for compliance with all regulations, laws, policies and procedures applicable to home and community based service providersEmploy, either by contract or staff, qualified individuals and ensure adequate staff education and evaluationsEnsure the accuracy of public information and materialsAct as liaison between staff, contract personnel and the governing bodyImplement an ongoing, accurate and effective budgeting and accounting systemEnsure that all staff receive proper orientation and training on policies and procedures, client care and services and documentation as required by law or as necessary to fulfill each staff person's responsibilitiesAssure that services are delivered according to the client's individual service plan Not serve as administrator for more than one licensed HCBS providerOversee credentialing, DSW training compliance, and COPC review processesPartner with leadership on SOP completion and ensure procedures are followed consistently across departmentsMonitor team capacity and workload distribution, flagging risk before it becomes a retention issueSupport performance management processes, including documentation and accountability follow-throughServe as a stabilizing, visible leadership presence for the teamWhat You BringHave a bachelor's degree, plus a minimum of four years of verifiable experience working in the health or social service related business providing services to elderly and/or persons with development disabilitiesShall be a resident of the state of LouisianaHands-on payroll management experience, including familiarity with payroll systems and compliance requirementsProven ability to manage multiple departments or workflows simultaneously without losing detail or follow-throughStrong communication and conflict-resolution skillsComfort working in a compliance-heavy environment; Medicaid or VA services experience is a plus

Job Posted by ApplicantPro