OFFICE ASSOCIATE - CHICAGO CLAIMS

Job Requisition ID: 56625 Opening Date: 06/05/2026 Closing Date: 06/22/2026 Agency: Department of the Lottery Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated starting salary (Effective 7/1/26) $4,144/month; full salary range $4,144 - $5429/month Job Type: Salaried Category: Full Time County: Cook Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview Do you love working with the public and making dreams come true? The Illinois Lottery is hiring an Office Associate to work in the Chicago Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position. Essential Functions Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners. Explains and interprets rules, regulations, and procedures to winners, non-winners, and the public. Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature. Performs a variety of complex clerical duties. Maintains logs and records of daily activities, validated winners, check writing reports, etc. Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of high school. Requires two (2) years of office experience. Requires the ability to keyboard accurately at 45 WPM. Preferred Qualifications Prefers two years of experience utilizing office practices, procedures, and programs. Prefers the ability to prepare written communication utilizing proper grammar, spelling, and punctuation. Prefers the ability to perform basic mathematics Prefers the ability to learn basic agency programs, rules, and regulations. Prefers the ability to follow oral and written instructions. Prefers the ability operation commonly used office equipment and perform routine maintenance. Prefers the ability to work as a member of a team. Prefers the ability to communicate with a wide variety of people with different backgrounds and ethnicities. Prefers basic level proficiency utilizing Microsoft Office software, including Word, Excel, and Outlook. Conditions of Employment Requires completion of a background check and self-disclosure of criminal history. Requires the ability to stand/sit at an intake window for extended period of time. The conditions of employment listed here are inorporated and related to any of the job duties as listed in the job description. About the Agency The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, UNCF, DREAM and assistance for people living with HIV/AIDS. In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over. The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees. By utilizing the latest technology, recognizing and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois. The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts. Work Hours: 8:30 a.m. - 5:00 p.m.; M-F Headquarter Location: 69 W Washington St, Chicago, Illinois, 60602 Work County: Cook Email: View email address on click.appcast.io Posting Group: Fiscal, Finance & Procurement; Legal, Audit & Compliance This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io