IWMS Solutions Architect

Job Information :

PeopleSoft Job Code/ Title: IWMS Solution Architect (RA0049)

Global Level: GL-9

Job Family/Function: Real Estate / Client Consulting

About the Role:

The IWMS(Integrated Workplace Management System) team is focused on creating,implementing, and sustaining workplace strategies and technology to improveorganizational value and return on real estate investments. We providemeaningful engagements to develop impactful and achievable business solutions.

The IWMSSolution Architect responsible for designing, developing, configuring, andsupporting scalable ServiceNow and Nuvolo solutions that meet complex businessand operational requirements. Working closely with product leads, businessanalysts, and CAD team members, this role delivers high-quality solutionsacross Workplace Service Delivery (WSD), Nuvolo, Now Assist, and core platformcapabilities, following ServiceNow development standards and bestpractices. The role contributes toplatform maturity through disciplined release management, reusable developmentpatterns, and secure, API-driven integrations, while ensuring the ServiceNowplatform remains stable, performant, compliant, and well-integrated within ourclient's broader technical ecosystem.

In addition toproviding in-depth analysis, this role concurrently synthesizes the output ofworkstreams and shares progress updates with senior team leaders. Work iscompleted with limited manager review.

What You'll Do:

• Design and develop end-to-end solutionsacross Workplace Service Delivery & Nuvolo application, includingcase/request experiences, fulfillment automation, and integrations with enterprise systems.

• Platform Development: Design, develop, andcustomize ServiceNow & Nuvolo applications and modules, including writingcomplex Business Rules, Client Scripts, and UI Actions to meet business needs.

• Integrations: Build and maintain seamlessintegrations between ServiceNow/Nuvolo and external systems (e.g., JIRA, OracleHCM, Monitoring tools) using REST/SOAP web services and Flow Designer.

• Solution Design: Collaborate withcross-functional teams and stakeholders to analyze requirements, creatingtechnical design documents and workflows that drive operational efficiency.

• Support & Troubleshooting: Provideongoing support, troubleshooting, and training to end users, ensuring auser-friendly experience. Respond promptly to platform related issues andrequests.

• Continuous Improvement: Suggest andimplement best practices for ServiceNow & Nuvolo. Proactively identifyareas for improvement and apply solutions to increase efficiency andproductivity.

• Documentation: Maintain clear, structureddocumentation of configurations, workflows, and processes to ensure consistentknowledge sharing and compliance.

• Communication: Clear communicator with theability to explain technical concepts to non-technical stakeholders andcollaborate effectively with the Business Analyst.

What You'll Need:

- Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will beconsidered.

- ServiceNowCertified System Administrator (CSA) and Certified Application Developer (CAD)are required

- Strong expertise in JavaScript, Glide API,HTML, CSS, AJAX, ServiceNow scripting (Business Rules, Client Scripts, UIPolicies, UI Actions, and Script Includes) and building custom widgets and UIscripts to improve accessibility and user engagement based on feedback andanalytics

- Proven experience designing and implementingcomplex integrations using EST/SOAP APIs, IntegrationHub, and FlowDesigner.

- Solid understanding of ServiceNow &Nuvolo development best practices, release management, documentation, andplatform governance, with the ability to collaborate effectively with productowners, business analysts, and CAD team members.

- Excellent written and verbal communicationskills. Strong organizational and analytical skills. Ability to provideefficient, timely, reliable and courteous service to customers. Ability toeffectively present information.

- Ability to comprehend, analyze, and interpretcomplex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

- Strong understanding in IWMSor CAFM technologies is required.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the IWMS Solution Architect is $130,000 annually [or $62.50 per hour] and the maximum salary for the IWMS Solution Architect is $145,000 annually [or $69.71 per hour]. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)