Technical Support Representative (United States)
Part-time
Straive
Role : Technical Support Representative (TSR) (5 Months Contract)
Experience : 0 to 1 Years
Work Model: 100% Remote (Work from Home).
Must Requiremen t: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop
Interview Steps- Assessment test , 1 interview
Job Description:
- The Technical Support Representative (TSR) delivers multi-channel customer
- Service and technical troubleshooting from a remote workspace.
- Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.
Key Responsibilities:
- Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
- Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
- Account Maintenance: Assist users with login problems and password resets.
- Product Guidance: Provide clear instructions on basic product navigation and features.
- Ticket Logging: Document detailed logs for every interaction to track query trends.
Required Qualifications:
- Experience: 0-1 year in technical support, help desk, or customer service.
- OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
- Software Skills: Experience with database navigation and Microsoft Office Applications.
- Communication: Strong verbal and written English communication skills.
- Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.
Vacancy posted 17 hours ago
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