Emergency Medical Services Coordinator

Location Location: Bethesda Butler and McCullough‑Hyde Job Type: Full‑Time - 40 Hours Weekly Shift: Days Benefits Snapshot TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources. Job Overview This position provides a collaborative environment between prehospital care providers and TriHealth hospital(s). The position enhances collaborative practice between prehospital and emergency care and various TriHealth service lines (e.g., cardiology, orthopedics, trauma, women's services as applicable) and provides outreach services to a multitude of prehospital care providers. These services include training for EMS and nursing personnel, marketing, advocacy, administrative, and other activities. The EMS coordinator is the primary liaison between hospital and prehospital personnel and provides two‑way feedback. The EMS Coordinator assists TriHealth in developing and maintaining prehospital satisfaction assessment tools and improvement plans of action. This position requires excellent communication and problem‑solving skills, creative problem‑solving, and initiative in managing change while independently performing day‑to‑day tasks. This role seeks to improve relationships and patient care at the local, state, and national levels. Job Requirements Bachelor’s in Healthcare or an Associate’s degree in Nursing Basic Life Support for Healthcare Providers (BLS), and ACLS or PALS certification Advanced knowledge of emergency/critical care and state‑level standards 2 years experience as a medic Job Responsibilities Enhance community service through awareness of tertiary and ancillary care services via squad education. Attend pre‑hospital meetings to build relationships with fire chiefs, community leaders, and public safety officers. Conduct team building within EMS, Emergency, Trauma, Cardiac, Surgical, and Women's Services to provide and regulate seamless patient transfer from pre‑hospital to hospital environment. Act as a resource person for ED and EMS personnel regarding patient care issues. Provide collaborative effort with county and community officials to enhance disaster preparedness. Conduct research and analysis of current and future EMS issues and trends to ensure quality medical services. Assist in accomplishing established overall organizational goals through program management and quality assurance. Collaborate with applicable service lines to facilitate quality improvement initiatives, including STEMI and overall patient care quality improvement initiatives. Provide on‑site education for the EMS community in partnership with major service lines, including advanced EMS training with the simulation center as needed. Working Conditions Climbing – Rarely Concentrating – Frequently Continuous Learning – Frequently Hearing: Conversation – Frequently Hearing: Other Sounds – Frequently Interpersonal Communication – Consistently Kneeling – Occasionally Lifting Lifting 50+ lbs – Rarely Lifting 11–50 lbs – Occasionally Pulling – Occasionally Pushing – Occasionally Reaching – Occasionally Reading – Consistently Sitting – Occasionally Standing – Frequently Stooping – Occasionally Talking – Consistently Thinking/Reasoning – Consistently Use of Hands – Consistently Color Vision – Rarely Visual Acuity: Far – Consistently Visual Acuity: Near – Consistently Walking – Frequently Core Values / Company Standards At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following behaviors: Serve: Always – Welcome everyone by making eye contact, greeting with a smile, and saying "hello". Acknowledge when patients or guests are lost and escort them to their destination or find someone who can assist. Refrain from using cell phones for personal reasons in public spaces or patient care areas. Excel: Always – Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service. Respect: Always – Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title or role. Speak positively about my team members and other departments in front of patients and guests. Value: Always – Value the time of others by striving to be on time, prepared, and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste. Engage: Always – Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members, and the community. #J-18808-Ljbffr TriHealth