Customer support Representative (voice)

Full job description In this role, you’ll: Be the ultimate customer champion: Answer questions, resolve issues, and provide exceptional service across email, chat, and phone, covering everything from orders and returns to product details and style advice. Become the eye care expert: Dive deep into the world of eyewear! Master the ins and outs of frames, lenses, coatings, and trends to confidently guide customers towards their perfect vision and look. Own the resolution, own the satisfaction: Proactively identify problems, creatively solve challenges, and exceed expectations to ensure every customer leaves happy. Be a team player, be a Lenskart rockstar: Collaborate seamlessly, share your ideas, and contribute to a culture of innovation and passionate customer obsession. If you’re: A skilled communicator with a friendly voice and a genuine desire to help. A quick learner with a thirst for knowledge in the eyewear world. A problem-solving ninja who thrives on finding solutions. A team player with a positive attitude and infectious enthusiasm. A bonus for multilingual skills, especially Hindi and English! We offer: Competitive salary and benefits package. A dynamic, fast-paced environment with opportunities for growth and development. The chance to be part of a mission-driven company making a real difference. And much, much more! Benefits: Paid sick time Provident Fund Expected Start Date: 15/01/2024 Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Schedule: Rotational shift Supplemental pay types: Performance bonus Application Question(s): We only have Walk-in interviews for this role. Are you comfortable with the Walk-in Interview Process? Education: Bachelor’s (Required) Experience: Customer support: 1 year (Preferred) Language: English Proficiently and Confidently (Required) Work Location: In person Speak with the employer: View phone number on click.appcast.io #J-18808-Ljbffr Genuine Parts