Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Associate

GBG Corporation

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. Customer Success Team At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams. This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers , and achieving that means: Deeply understanding our customers’ goals and quantifying how GBG helps them succeed Bringing curiosity to customer challenges and business strategies Building trusted relationships across multiple levels within customer organizations Partnering cross-functionally at GBG to advocate for customer needs Challenging both customers and ourselves to innovate and drive meaningful growth You’ll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy. The Role - Customer Success Associate As a customer success associate at GBG, you will manage a large and diverse portfolio of customers using a digital-first engagement model designed for scale. Your focus will be on delivering value throughout the customer lifecycle, driving product adoption, strengthening engagement, mitigating risk, and uncovering growth opportunities. This role blends consultative customer management with data-driven insights and proactive execution. You’ll work closely with Sales, Customer Growth, Onboarding, Product, and Support teams to ensure a seamless and consistent customer experience. In addition to supporting renewals and identifying expansion opportunities, you’ll serve as a key voice of the customer—bringing insights that help influence internal priorities and long‑term product direction. If you enjoy solving problems, telling meaningful stories with data, and turning satisfied customers into advocates, this role offers an excellent foundation for a long‑term career in Customer Success. What you will do Manage base revenue retention across a large portfolio of customers using GBG solutions, leveraging systems and tools to drive scalable engagement Monitor customer health metrics, identify trends and risks, and implement improvement plans where needed Build and deepen relationships with existing customer contacts while identifying and engaging new stakeholders Identify customer challenges and partner with Customer Growth teams to surface upsell and cross‑sell opportunities (CSQLs) Plan and execute key lifecycle engagements, including business reviews, renewal conversations, and internal account planning Develop strong expertise in GBG’s solutions and articulate their value across multiple customer use cases Guide customers toward best‑practice product adoption aligned to their business needs Monitor daily volumes and usage patterns to identify peaks, valleys, or anomalies, and coordinate appropriate actions or resolutions Collaborate closely with Customer Support to understand recurring issues and broader customer or vertical‑level trends Work cross‑functionally with internal teams to resolve customer needs efficiently and effectively Identify and champion opportunities to improve operational efficiency for both customers and GBG Demonstrate curiosity by leveraging existing systems, data, and emerging technologies, including AI, to enhance customer value and engagement Skills we are looking for Motivated self‑starter eager to work directly with customers and build a career in Customer Success Passion for delivering a best‑in‑class customer experience Confidence owning and managing customer escalations through resolution Ability to translate data, insights, and outcomes into clear and compelling success stories Comfort working cross‑functionally in a fast‑paced, dynamic environment Proactive, solutions‑oriented mindset with strong execution skills Genuine interest in product capabilities and how they solve real customer problems Agility to operate in ambiguous situations with an entrepreneurial approach Curiosity about new ways of working, including using AI and automation to deliver value faster and more efficiently Familiarity with tools such as Microsoft Office, Salesforce, Power BI or Tableau, Gong, and/or customer success platforms Experience in identity verification or fraud prevention or familiarity with sectors such as gaming, banking, fintech, lending, insurance, retail, or technology, is a plus To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. #J-18808-Ljbffr

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Associate in Atlanta, GA vacancy
  •  ...Sales & Customer Success Associate Social Status Solution's successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in Atlanta, we are valued for our innovative... 
    Suggested
    Work at office

    Social Status Solutions LLC

    Atlanta, GA
    2 days ago
  •  ...and your sensitive, personal information should only be submitted via our official job platform. External Job Title : Customer Success Associate Internal Job Title: Key Partner Associate II Location: US-GA-Atlanta (Sandy Springs) FLSA : Exempt Job... 
    Suggested
    Contract work
    Temporary work
    Work at office
    Local area
    Flexible hours

    Safe-Guard Products International, LLC

    Atlanta, GA
    4 days ago
  •  ...critical phase of growth. With two live customers and a growing list of pilot partners, BuildTime...  ...collaboration with leadership. Define success metrics for app performance, adoption,...  ...Tuition Reimbursement Customer Success Associate Location: … Reports To: … The... 
    Suggested
    For contractors
    Second job
    Work at office
    Local area
    Immediate start
    Shift work

    BuildTime LLC.

    Atlanta, GA
    3 days ago
  •  ...Job Title: Management Trainee / Associate – Customer Success / Sales / Research Location: Remote – USA (NY/NJ, SJC, ATL preferred) Employment Type: Full-time, Training-Oriented Experience: 0–3 Years Education: Master’s (MBA or equivalent) from the US /... 
    Suggested
    Full time
    Traineeship
    Remote work
    Worldwide

    InfoBeans

    Atlanta, GA
    1 day ago
  •  ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get... 
    Suggested
    Full time

    McQuade Organization

    Atlanta, GA
    3 days ago
  • A leading technology service provider is seeking a Customer Service Representative to work fully remote. You will act as the first point of contact for customer inquiries, providing information on services and assisting customers in making informed decisions. The ideal... 
    Remote work

    Workoo Technologies

    Atlanta, GA
    1 day ago
  •  ...Applied Systems is a remote-friendly employer in the United States, seeking an Associate Customer Success Manager to help retain and grow our customer base. The role emphasizes building relationships, driving adoption, and collaborating across teams to resolve issues.... 
    Remote work

    Applied Systems

    Atlanta, GA
    1 day ago
  • $90k

     ...Customer Success Associate (Early Career) We’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving... 
    H1b
    Remote work
    Visa sponsorship

    GrabJobs

    Atlanta, GA
    5 days ago
  • $118k - $172k

     ...Services, Google Cloud The Google Cloud Platform team helps customers transform and build what's next for their business all with technology...  ...'ll harness all of Google's assets to support the customers' success. You will be deeply invested in the customers' industry, their... 

    Google

    Atlanta, GA
    1 day ago
  • $92.2k - $115.3k

     ...position is responsible for contacting high-profile, prospective customers and selling J.B. Hunt solutions for their enterprise; the...  ...onboarding new clients, establishing a long-term strategy for customer success, aligning internal teams to execute that strategy, and... 
    Full time
    Contract work
    Temporary work
    Part time
    Work experience placement
    Relocation
    Visa sponsorship

    J.B. Hunt Transport

    Atlanta, GA
    1 day ago
  • Job Title Job Description Partners Personnel

    Partners Personnel

    Atlanta, GA
    21 hours ago
  •  ...Development Representative, Home Improvement Upgrade helps customers move in the right direction with affordable and responsible financial...  ...lists with the team. You'll work with Sales and Customer Success to research accounts, develop outreach strategies, and keep the... 
    Full time
    For contractors
    Flexible hours

    Upgrade

    Atlanta, GA
    4 days ago
  • $21 per hour

     ...Together! Our team of more than 110 trend-setting designers, customer service superheroes, operations pros, and IT and supply chain gurus is expanding. We have a current opening for a Customer Success Specialist - Bilingual (Spanish/English) on our Customer Success... 
    Hourly pay
    Seasonal work

    Accent Decor

    Atlanta, GA
    21 hours ago
  •  ...support from team members who are committed to investing in your success. We adopt a data-driven, analytical approach to sales development and seek someone confident in both prospecting to customers and helping refine our strategy. If you're proactive, smart, persistent... 
    Remote work

    Endor Labs

    Atlanta, GA
    1 day ago
  • $20 - $24 per hour

     ...SolomonEdwards Position Summary SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to...  ...Duties Operate in a call center environment as a customer success advocate. Answer high-volume, inbound calls or texts from current... 
    Hourly pay
    Local area

    Edwards Lifesciences Belgium

    Atlanta, GA
    1 day ago
  • $14 per hour

    Your Opportunity: Customer Service Representative Titlemax Atlanta, GA   As a Customer Service Representative (CSR), you’ll help...  ..., coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing... 
    Hourly pay
    Full time
    Temporary work
    Work at office
    Local area

    Community Choice Financial Family of Brands

    Atlanta, GA
    4 days ago
  • $30k - $40k

     ...Customer Service Representative Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight...  ...dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent... 
    Full time
    Remote work
    Shift work
    Night shift
    Afternoon shift
    3 days per week
    1 day per week

    Everlight Solar

    Atlanta, GA
    3 days ago
  •  ...Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their buildings. We develop smart building... 
    Work at office
    Remote work
    Work from home
    Flexible hours

    GrabJobs

    Atlanta, GA
    2 days ago
  • $21 per hour

    Job Title Location 5376 New Peachtree Road, Ste 100, Chamblee, GA, 30341, United States Base Pay $21.00 / Hour Other Compensation Profit Sharing Job Category Customer Experience, CSR, Hybrid Employee Type Non-Exempt

    Accent Decor

    Atlanta, GA
    4 days ago
  •  ...eligible to work in the United States. However, we are not currently able to sponsor work visas. "High-Fiver" Wanted: Senior Customer Success Specialist Are you the type of person who always goes the extra mile? Are you passionate about your craft and... 
    Contract work
    Work at office
    Remote work
    3 days per week

    National Carwash Solutions

    Atlanta, GA
    2 days ago
  • $39k

     ...develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials...  ...world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an... 
    Work at office
    Remote work

    GrabJobs

    Atlanta, GA
    1 day ago
  • $40k - $55k

     ...advancement Training & development Vision insurance Customer Service Representative Atlanta, GA | Full-Time | Hybrid Opportunity...  ...to transition into a flexible hybrid schedule as you become successful in the role. If you're personable, tech-savvy, and looking... 
    Full time
    Work at office
    Work from home
    Flexible hours

    Colony Roofers

    Atlanta, GA
    1 day ago
  •  ...and funeral service providers manage operations through modern digital technology. We are looking for a Customer Onboarding Specialist to help new customers successfully implement and adopt the MemorialSpace platform. Key Responsibilities Lead the onboarding process for... 

    Fospe UK Ltd

    Atlanta, GA
    2 days ago
  • $122.7k - $175.28k

     ...commercial growth for EBSCO’s AI partnership offerings across corporate customers and prospects in the Eastern U.S & Canada. This position leads...  ...-market strategy, and helps establish scalable early customer success while aligning closely with regional sales priorities. This... 
    Full time
    Internship
    Work at office
    Local area
    Remote work
    Worldwide
    Flexible hours

    EBSCO Information Services

    Atlanta, GA
    1 day ago
  •  ...development Salary plus commission/bonus (customized bonus program) Health benefits (...  ...daily business operations and customers’ success. This is a consultative sales position requiring...  ...sales representative, retail sales associate, or telemarketing) preferred. Experience... 
    Hourly pay
    Flexible hours

    Natalie Reid

    Atlanta, GA
    4 days ago
  • $65k - $79k

     ...Customer Success Specialist - Paper & Packaging CMPC GA - Atlanta, GA 30338 Overview Salary Range $65,000.00 - $79,000.00 Salary...  ...move cargo, prioritize shipments and approve additional costs associated with an order in a timely manner. # Independently evaluate... 
    Full time
    Work at office
    Shift work

    Kraft Soccer LLC

    Atlanta, GA
    3 days ago
  •  ...bonding experience. ROLE DESCRIPTION: As an Customer Relations Representative - State Farm...  ...business operations and customers’ success. You grow our agency through meaningful...  ...inside sales representative, retail sales associate, or telemarketing) preferred. Experience... 
    Work at office
    Flexible hours

    Glynn Lockaby - State Farm Agent

    Atlanta, GA
    4 days ago
  •  ...Client Support Specialist (Bilingual, French or Spanish) We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who... 
    Remote work

    Infomedia

    Atlanta, GA
    21 hours ago
  •  ...Customer Success Representative The Customer Success Representative (CSR) is responsible for cultivating long-term relationships with our customers, ensuring they receive best-in-class service, and driving account growth. Acting as the primary customer advocate, CSR... 

    AJC International

    Atlanta, GA
    2 days ago
  •  ...growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help them understand and utilize their benefits. No cold calling is required—qualified... 
    Remote job
    Full time
    Work from home

    McQuade Organization

    Atlanta, GA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Associate. Be the first to apply!