Benefits Specialist

you will support operational staff and managers in member and/or employer services related to the administration of the client’s public employee benefit programs. You will need to learn complex benefit program requirements for eligibility, Enrollment, benefit application and distribution processes. You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes. You will need to provide complex information in easy-to-understand formats for various audiences. Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions. At times, you may be assigned daily operational tasks such as processing Health, Life, Vision, and Dental Insurance including Medicare. This position will also include communicating with members on the phone and by sending email and/or letters. ualifications: Minimally qualified candidates will have experience with the following items: Attention to detail Adaptability Ability to work with large data sets Ability to understand and communicate complex data and information. Critical and analytical thinking for effective problem-solving Working collaboratively with different teams. Customer service principles and practices Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures