PSID Investigation Analyst I

Role Description

We are seeking experienced professionals to join a team that values high-quality work, integrity, timeliness, and a shared commitment to safety. This role is fully remote and requires an active Top-Secret clearance.

The PSID Investigation Analyst I (DHS) is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

• Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times.
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
• Maintain a working knowledge of customer requirements and best practices.
• Identify missing leads, requirements and write-offs.
• Work with investigators, ADC LTD NM personnel and management to resolve issues.
• Organize time and resources based on due dates to ensure timely completion of investigations.
• Submit investigations through the PSID closed case transmission process without error.
• Track and log investigation progress and completion.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
• Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• Active Top-Secret clearance.
• Ability to maintain a professional demeanor.
• Familiarity with Microsoft Excel and computer databases.
• Proficiency in common workplace hardware and software.
• Excellent organization and prioritization skills.
• Strong analytical skills and detail-oriented.
• Strong verbal and written communication skills.
• Highly technical writing, proofreading, and editing skills.
• Strong customer service and interpersonal skills.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Requirements

• Employment is contingent upon the successful results of a background check and drug screen.
• Upon verification of the Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.

Benefits

• Full benefit package as outlined per ADC policies and procedures.