Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Profit sharing
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I’ve been a State Farm Agent since 1982 and remain proud to serve the Canton community where my roots run deep. Over the years, I’ve had the privilege of giving back through service as a 20-year YMCA Board Member, Canton Area Chamber of Commerce participant, Canton Athletic Booster Club supporter, and as the 2004 Canton Citizen of the Year. A graduate of Eastern Illinois University, I’ve built my agency on relationships, trust, and long-standing community ties.

We also offer valuable benefits, including a paid retirement fund with employer match, as part of our commitment to supporting our team. If you’re looking for a place where you can grow your career, serve your community, and be part of a trusted and respected team, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chuck Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.