Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT THE AGENCY:
Dee has been a State Farm agent since February 2007, bringing 33 years of insurance industry experience to the table. With a degree in Finance from Bradley University and professional designations like Chartered Financial Consultant, Chartered Life Underwriter, and Fellow Life Management Institute, Dee is deeply committed to delivering expert guidance to customers. Her team includes two full-time and two part-time employees, all dedicated to providing exceptional service.

Dee is passionate about giving back to the community, whether through financial contributions, hands-on volunteer work, or educational initiatives. She is an active member of the local Kiwanis Club and serves as a Big Sister with Big Brothers/Big Sisters of Fulton County. Her commitment to community enrichment reflects the agency’s broader mission to foster unity and resilience.

In the office, Dee has created a supportive culture that emphasizes open communication, mutual respect, and continuous learning. Team members are encouraged to grow both personally and professionally, with a focus on collaboration and celebrating successes. Employees enjoy perks like paid time off for birthdays, holidays, and a PTO bank, all within a positive and empowering work environment. Together, the team works with integrity and enthusiasm to achieve their goals while making a meaningful impact on the community.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Dee Clark - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer