FIELD SERVICE MANAGER

Field Service Manager Erlanger - Erlanger, KY 41018 Overview Position Type Full Time Category Skilled Labor - Trades Description Position Summary: Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation. Essential Functions: Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations. Ensures that service KPI's (relating to efficiency, productivity, and customer satisfaction) are consistently met. Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur. Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location. Handles customer requests in a prompt and professional manner. Assists the Service/Operations Manager in handling customer concerns and complaints. Completes performance reviews as/when required for everyone within his/her organization. Assists in the recruiting and development of his/her service team. Qualifications Skills & Abilities: Education: Minimum high school diploma or GED Experience: At least 2 years' experience working within a service department Computer Skills: Basic knowledge and abilities of Microsoft Office products Prior knowledge Other Requirements: Well organized, good communication skills, team player, strong attention to detail Work Environment: Work environment varies from office to job site to industrial locations Our Core Values: Passion to Perform – We are passionate to perform and focus on concrete achievements Trust to Act – We are empowered to act, and act in a powerful way Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment Make it Fun! – We are serious about making work fun; it's the way we do things An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUIPMENT DEPOT MASTER