Vice President, Professional Services (Park Ridge)

Responsibilities

• Define and communicate the strategy, operating model, and long-term vision for the PS organization in alignment with company objectives.
• Establish the organizational structure, roles, and capacity required to support the company's growth trajectory.
• Develop and present the PS business plan annually, including headcount, revenue, margin, and investment targets.
• Own the PS P&L, including revenue, cost of delivery, gross margin, and contribution margin.
• Set and manage annual budgets in partnership with Finance; hold accountability for achieving quarterly and annual financial targets.
• Drive pricing strategy for PS engagements in collaboration with Sales and Finance, balancing competitiveness with margin requirements.
• Lead the Project Manager and Application Consultant teams in day-to-day activities.
• Provide constructive and timely performance input to evaluations.
• Manage the conversion team.
• Serve as the executive sponsor for the company's most strategic client relationships during and after implementation.
• Intervene personally on critical escalations, acting as the highest point of resolution within PS.
• Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
• Partner with Sales and Account Management to ensure PS is positioned as a strategic differentiator in the sales process.

Requirements

• Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience.
• MBA or advanced degree in Business, Technology, or a related field, preferred.
• 12+ years of experience in professional services, with at least 5 years in a senior leadership role with P&L ownership.
• Demonstrated success leading and scaling a PS organization at a software or SaaS company.
• Proven track record of building and developing high-performing leadership teams.
• Strong executive presence with the ability to influence at the C-suite level, both internally and with customers.
• Deep understanding of software implementation lifecycle, delivery methodologies, and PS operating models.
• Experience managing a hybrid or matrixed organizational structure.
• Financial acumen with demonstrated ability to manage revenue, margin, and utilization targets.
• Experience leading PS through a period of rapid growth or significant organizational transformation, preferred.
• Familiarity with enterprise SaaS platforms and the implementation ecosystems that support them, preferred.
• Experience building or launching new service offerings (e.g., managed services, advisory, training), preferred.

Certifications & Qualifications

• MBA