Senior Account Executive (Inside Sales)

Job Description

Job Description

I nside Sales Manager (Technical Products)

Position Summary:  Tecnadyne, a San Diego-based manufacturer of subsea propulsion systems, is seeking an experienced Inside Sales Manager to lead and support a small inside sales team while remaining actively involved in day-to-day sales activities. This is a hands-on "player-coach" role responsible for managing 1-2 Inside Sales Representatives, supporting customers, processing quotes and orders, and driving exceptional customer service. The ideal candidate will combine strong leadership skills with technical sales experience and a passion for building customer relationships in a fast-paced manufacturing and engineering environment.

Key Responsibilities: 

Sales Support: Lead and support the inside sales function, including quote generation, order processing, customer follow-up, and sales administration. Actively perform inside sales responsibilities while managing team workload and priorities. Customer Interaction: Serve as the primary point of contact for key customer accounts and inbound inquiries. Provide exceptional customer service, address technical questions, and ensure timely resolution of customer issues. Product Knowledge: Develop and maintain an in-depth understanding of Tecnadyne's products, applications, and capabilities. Train and mentor team members to effectively support customers and identify solutions. Account Management: Manage strategic customer accounts while overseeing account activity across the inside sales team. Ensure all data is accurate and current. Foster long-term customer relationships and identify opportunities for growth. CRM Management: Ensure accurate maintenance of customer records, sales activities, opportunities, and reporting within the CRM system. Monitor pipeline activity and provide sales performance updates to management. Order Processing: Oversee and participate in the timely and accurate processing of customer orders. Coordinate with operations, production, logistics, and procurement teams to ensure customer requirements are met. Problem Solving: Collaborate with engineering, operations, and production teams to develop solutions for customer challenges. Assist team members in resolving complex customer issues and technical inquiries. Sales Initiatives: Support inbound sales opportunities, customer follow-up activities, lead generation efforts, and account development initiatives. Help drive revenue growth while maintaining a high level of customer satisfaction. Communication: Foster effective communication between customers and internal departments. Lead team meetings, provide coaching and guidance, and ensure alignment across sales, engineering, production, and operations teams. Team Leadership: Directly supervise, coach, and develop 1-2 Inside Sales Representatives. Establish priorities, monitor performance, support professional development, and help create a positive, customer-focused team culture.

Qualifications:

• Leadership Skills: Proven ability to lead, mentor, or supervise inside sales, customer service, or sales support personnel.
• Organizational Skills: Ability to manage multiple priorities, balance leadership responsibilities with individual contributions, and thrive in a fast-paced environment.
• Computer Skills: Proficient with Microsoft Office Suite (Excel, Word, PowerPoint), CRM software (HubSpot preferred), and ERP systems.
• Technical Knowledge: Familiarity with technical, industrial, manufacturing, or electro-mechanical products.
• Attention to Detail: Strong attention to detail and accuracy in quoting, order processing, customer account management, and reporting.
• Communication Skills: Excellent written and verbal communication skills with the ability to effectively communicate technical information to customers and internal teams.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot customer issues and support team members in resolving challenges.
• Teamwork: Ability to collaborate effectively with cross-functional teams, including sales, engineering, production, operations, and procurement.

Preferred Skills:

• Experience leading an inside sales, customer service, or sales support team.
• Experience in a technical, manufacturing, industrial, or engineered products environment.
• Understanding of supply chain, manufacturing, and logistics processes.
• Knowledge of electro-mechanical systems or related technologies.
• Strong initiative, leadership presence, and results-oriented mindset.
• Experience supporting both customer service and revenue-generating sales activities.

Education and Experience:

• Bachelor's degree in Business, Engineering, or a related field preferred but not required.
• 7+ years of inside sales, technical sales, account management, or customer support experience.
• 2+ years of leadership, supervisory, or team lead experience preferred.
• Experience within manufacturing, engineering, industrial, or technical product environments strongly preferred.

Why Tecnadyne:

• 401(k) match with immediate 100% vesting, no waiting period
• Up to $2,400/year employer HSA contribution
• $0 deductible medical plan
• Employer-paid base medical and dental premiums
• Tuition assistance for job-related education

Compensation: $110,000 to $150,000 annually, depending on experience.