Intake Coordinator, Bilingual Spanish/English

Job Description

Job Description

Our Ideal Intake Coordinator, Bilingual Spanish/English:

Are you goal-oriented and enjoy meeting deadlines? Are you personable and have great organizational skills? Want to work for a company that has a strong mission of helping children with special needs?

Interested? If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary : The Intake Coordinator will play a pivotal role in our organization by serving as the first point of contact for families seeking services. This role requires strong organizational skills, a commitment to service excellence, and a passion for helping children and families navigate the intake process. You will be responsible for managing referrals, gathering necessary information, and ensuring that families are connected to the appropriate service departments in a timely and efficient manner.

Please note that this is not a remote position

Essential Duties and Responsibilities:

• Act as the primary point of contact for families and referral sources seeking services.
• Conduct intake and track all incoming referrals, ensuring that all necessary information is obtained and accurate.
• Provide clear communication to families about the intake process, available services, and next steps.
• Using databases and applications to enter data and run reports.
• Must be organized and able to multitask.
• Respond to inquiries for services through website submissions, phone calls/voicemails
• Participate in community events.
• Meet the weekly goals of intakes conducted for new/returning referrals.
• Explain programs that Achieve Beyond offers to families, community personnel, referral sources, etc.
• Attend outreach events in NYC two weekends per month, March – November.

Our Mission : We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

Qualifications and other requirements :

• Bilingual Spanish/English a must.
• Excellent interpersonal skills; the ability to interact with a broad spectrum of people.
• Ability to multitask and work in a fast-paced environment.
• Self-motivated with excellent work ethic.
• Must be available for mandatory overtime two weekend days per month (March-November) to attend outreach events in NYC.

Physical Requirements of the Role:

• Must be able to travel to and from assigned work events including but not limited to driving personal vehicle, walking, and/or use of public transportation such as a bus or train.
• Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Occasionally moving and/or lifting objects at work weighing up to 20 pounds such as files or copy paper.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations

Benefits Include:

• Comprehensive medical, dental, and vision coverage, and 401k with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Various Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training
• Monthly administrative events and so much more!

Compensation: Full-time hourly non-exempt $20 per hour

Hours: In office, Monday-Friday 8:30am-5:00pm; must be available for mandatory overtime two weekend days per month (March –November) to attend outreach events in NYC.

Job Description is Subject to Change.