Client Tech Supt Associate
NTT Data
Role Responsibilities - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredMandatory Skills: Customer Service, technical ability, troubleshooting. Desirable Skills: 1-2 years in a technical environment, 2+ years of customer service experienceRole Responsibilities - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredMandatory Skills: Customer Service, technical ability, troubleshooting. Desirable Skills: 1-2 years in a technical environment, 2+ years of customer service experienceRole Responsibilities - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredMandatory Skills: Customer Service, technical ability, troubleshooting. Desirable Skills: 1-2 years in a technical environment, 2+ years of customer service experiencePosting Date:Department: -
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