Principal, Support Product Manager

Our Company

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.

Job Description

The Principal, Support Portfolio Management, will lead the strategy, governance, commercialization, and business performance of the company's support portfolio. This role is accountable for defining a differentiated support offering strategy, improving portfolio clarity and competitiveness, strengthening pricing and packaging discipline, and partnering cross-functionally to drive customer value, adoption, retention, and margin performance.

The Director will serve as the connective leader across Product Management, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations to ensure the support portfolio is market-relevant, financially sound, operationally executable, and clearly positioned for customers and the field.

Key Responsibilities

Support Portfolio Strategy & Competitive Positioning

• Own the overall support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis.
• Identify market gaps, customer needs, and competitive opportunities to strengthen the company's support value proposition.
• Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities.

P&L, Margin & Pricing Oversight

• Partner with Finance and Pricing to manage portfolio economics, including P&L visibility, margin performance, pricing governance, and discounting discipline.
• Provide business oversight for support pricing related to new products, existing offerings, and portfolio changes.
• Identify opportunities to reduce revenue leakage, improve margin quality, and strengthen commercial discipline across support motions.

Pricing, Packaging & Offer Governance

• Lead pricing and packaging strategy for support offerings to improve customer clarity, sales execution, and value capture.
• Establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions.
• Ensure support offerings are structured for ease of quoting, selling, delivery, renewal, and reporting.

Portfolio Messaging & Communications

• Own the internal and external portfolio messaging framework, ensuring support offerings are clearly positioned around customer outcomes and business value.
• Partner with Marketing, Sales Enablement, and Product teams to create field-ready messaging, collateral, competitive comparisons, and customer-facing materials.
• Translate complex support capabilities into clear, differentiated value propositions for customers, partners, and sales teams

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