Assistant Director of Patient Services- Cantonese fluency required

Job Description

FlexStaff is hiring an Assistant Director of Patient Services- Cantonese speaking for our client, a licensed Home Care agency in the New York Metropolitan area.

The role of the Assistant Director of Patient Services will report to the Director of Patient Services.

Summary:

You will oversee clinical operations, supervise and develop the nursing staff and ensure that the agency’s quality and regulatory expectations are executed consistently across interdisciplinary teams.

You will coordinate with internal departments and external care partners, monitor clinical performance and corrective actions.

Assist in overseeing daily clinical operations, implementing clinical policies and workflows, coordinating supervising coverage and case assignments.

Maintain continuous readiness for New York State Department of Health surveys and Managed Care Organization audits.

Provide day-to-day leadership and support to RN Supervisors, Visiting RNs, and other assigned clinical staff.

Participate in recruitment, interviewing, onboarding, orientation, competency assessment, workload distribution, coaching and performance reviews.

Monitor the clinical appropriateness, quality, safety, and continuity of patient care. Review new admissions, reassessments, changes in condition, service changes, hospital transitions, and discharge planning.

Collaborate with physicians, hospitals, insurance companies, MCOs, care coordinators, operations teams, patients, and families to resolve routine authorization, documentation, service-delivery, and continuity-of-care concerns.

Monitor clinical caseloads, staff productivity, assessment and visit timeliness, open orders, overdue

documentation, staffing coverage, and quality indicators.

Required Qualifications:

Cantonese proficiency is an absolute must for this role!

• Minimum of three (3) years of nursing experience and one (1) year of home health experience is required. Clinical management or supervisory experience preferred.

• Licensed and registered in NYS as a Registered Professional Nurse.

• Graduate of an accredited school of nursing with a diploma, baccalaureate, or master's degree

• Demonstrated thorough understanding and knowledge of the Federal, State, and local laws/regulatory guidelines.

governing the operation of a home health agency is required.

• Excellent clinical, home visiting, and judgement skills.

• Strong organizational skills and high attention to detail.

• Excellent written and verbal communication abilities.

• Proficiency with computer software and a willingness to learn EMR/EHR systems.