Receptionist / Medical Records Clerk

Receptionist / Medical Records Clerk
Location: Woodland Manor | Elkhart, IN
Position Type: Full-Time

Woodland Manor is seeking a dependable and professional Receptionist / Medical Records Clerk to join our skilled nursing facility in Elkhart, IN . This position serves as the first point of contact for residents, families, visitors, and staff while also supporting the facility with medical records management and administrative duties.
The ideal candidate will be organized, customer-focused, and able to manage multiple responsibilities in a fast-paced healthcare environment.
Shift
Full-Time
8:00 AM - 5:00 PM

Rate: $16/hr - $18/hr
Position Summary

The primary purpose of this role is to provide front desk reception services and support medical records operations . Responsibilities include answering phones, greeting visitors, maintaining resident records, and assisting with general administrative and office tasks to ensure smooth daily operations.
Key Responsibilities
Receptionist Duties

• Answer and direct incoming phone calls in a professional and timely manner
• Greet residents, families, visitors, and vendors while maintaining a welcoming and professional front desk environment
• Assist with directing visitors to appropriate departments or staff members
• Manage incoming and outgoing mail and deliveries
• Maintain the reception area to ensure it remains clean, organized, and presentable
• Assist with scheduling appointments or meetings as needed
• Provide general information regarding the facility to visitors and callers

Medical Records Responsibilities

• Maintain and organize resident medical records in accordance with facility policies and HIPAA regulations
• File and update resident documentation in both electronic and paper medical records systems
• Assist nursing staff with locating, scanning, copying, and filing medical documents
• Ensure resident charts are accurate, complete, and properly stored
• Support admissions and discharges by preparing and organizing necessary documentation
• Maintain confidentiality and security of resident health information at all times

Administrative Duties

• Perform general office tasks such as filing, copying, scanning, and data entry
• Maintain office equipment including copiers and printers
• Order and organize office supplies as needed
• Assist with maintaining employee and administrative files
• Support administrative staff with additional clerical duties as assigned

Qualifications

• High School Diploma or equivalent required
• Excellent computer and data entry skills , particularly for medical records management
• Strong communication and customer service skills
• Ability to multitask and remain organized in a busy healthcare environment
• Experience in healthcare, medical records, or long-term care preferred but not required

Benefits

We strive to provide our employees with a comprehensive and affordable benefits package , including:
Health & Wellness

• Medical and Prescription Drug Coverage
• Dental and Vision Insurance
• Telemedicine Program

Financial Security

• Company-Paid Group Life Insurance
• Voluntary Term Life Insurance
• Short-Term Disability
• 401(k) Savings Plan

Work-Life Balance

• Planned Time Off (vacation, personal, sick, and state sick leave)

Additional Benefits

• DailyPay - view your paycheck as it accrues and access funds daily (nominal fee may apply)
• Employee Assistance Program (EAP)

Education Assistance - New!

• Up to $5,250 per year toward tuition *
• Up to $2,625 per year toward repayment of a non-federal nursing student loan *

Benefits, bonuses, and variable compensation plans are subject to applicable state law and factors such as employment classification (full-time, part-time, or casual), job grade, location, and length of service.