Front Desk Receptionist

Job Opportunity

Client Profile: Medical facility offering assisted living and memory care.

Job Summary: Responsible for front line administrative support to residents, visitors and internal and external staff and support staff.

Responsibilities:

• Operate telephone switchboard to answer, screen and forward calls, provide information and respond to inquiries; take messages.
• Check and handle all voicemails (including those that come through via email)
• Greet all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
• Daily resident check in/check out; ensure residents are signing the front desk binder
• Enter daily safety and resident falls report; snow log report when applicable
• Monitor Nurse Call system and respond accordingly
• Enter transportation and work order request into system as needed
• Sort and deliver all mail, internal messages and packages to residents and staff
• Reserve the private dining area for residents and guests
• Know emergency call systems and emergency procedures (fire, medical, and police)
• Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken
• Refer all prospective residents and families to leasing team
• Distribute applications to prospective employees
• Other duties including special projects as assigned

Qualifications:

• High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
• Minimum of three years of office experience
• Experience working with the elderly is a plus
• Intermediate computer skills; including knowledgeable of Microsoft Office Suite
• Must have excellent customer service skills; patience; empathy
• Must be able to respond to emergencies in a calm manner

Hours: M-F 8:30am to 4:30pm

Starting pay: $14.00 to $16.00 hourly; competitive health insurance and benefits.