Practice Director

Practice Director Hospice of Michigan Kalamazoo, Michigan, United States About this position Practice Director Job Summary : The Practice Director provides administrative leadership over the NorthStar Care Community (NSCC) EverCare practice operations. This position leads the design, launch, and early operations of a geriatric primary care practice, serving as the internal owner of the provider practice build. In this capacity, the Director translates clinical vision into operational execution, ensuring workflows, staffing models, and systems support high-quality, coordinated, value-based care. The role is accountable for standing up the primary care service line, overseeing day-to-day operations through launch, and positioning the practice for scale, sustainability, and integration as it evolves. Essential Functions: Serves as the owner of the provider practice build and launch, accountable for translating strategy into operational execution. Partners closely with senior leadership to align internal practice readiness with external partner commitments during launch and early scaling. Designs, builds, and operationalizes the geriatric primary care model, ensuring workflows support high-quality, coordinated, value-based care delivery. Owns and oversees internal clinical support operational workflows, including: Scheduling and patient access Intake and onboarding processes Communication pathways across providers, care teams, and partners Clinical and administrative documentation standards EHR configuration and implementation Onboarding of new facilities ACO and other quality reporting Plans and oversees the rollout of the first assisted living facility partnership, ensuring operational readiness, role clarity, and smooth execution. Serves as the day-to-day operational leader of the provider practice through launch and early stabilization, addressing issues in real time and adjusting workflows as needed. Collaborates with clinical leadership to align operational processes with population health goals, quality metrics, and patient outcomes. Leads cross-functional coordination with finance, IT, compliance, HR, and clinical operations to support practice launch and sustainability. Supports EHR implementation and optimization to ensure workflows, documentation, and reporting support care coordination and value-based performance. Establishes and monitors key operational and clinical performance indicators, using data to identify gaps and drive continuous improvement. Serves as the primary internal and external representative of the program, ensuring consistent and professional communication with all stakeholders. Manages and resolves all program-related complaints and concerns in a timely, thorough, and professional manner. Identifies operational risks early and proactively escalates and resolves issues to protect patient experience, staff engagement, and organizational reputation. Contributes to the design of scalable staffing, workflow, and governance models to support future practice expansion. Supports organizational transition planning as the practice matures and operational responsibilities shift under a new structure. Actively works to coach and/or mentor direct reports and subordinates to improve performance. Ensures appropriate corrective action and performance improvement plans are administered per organizational guidelines, when appropriate, in collaboration with Human Resources. Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times. Seeks to promote knowledge of palliative care and hospice philosophies and articulates and promotes the NorthStar Care Community vision, mission, and values within the community. Upholds the NorthStar Care Community Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. Models the NorthStar standards to care for every person, every time, 100% of the time. Marginal Functions: Performs other related duties as assigned. Supervision: Reports to the VP, Physician Practice / Chief Medical Officer. Supervises, coaches and mentors direct reports within designated areas of responsibility. Working Relationships: Internal: Extensive contact with all members of the interdisciplinary team and various staff at all levels; frequent contact with NSCC physicians. External: Extensive contact with patients and family members; frequent contact with referring physicians, extended care facilities, hospital nursing and physician staff, other contracted agencies, facilities, and community programs as needed. Qualifications: Experience in home-based primary care or assisted living facility management; leadership experience will be considered as equivalent experience. Master of Public Health or Master of Business Administration preferred. Demonstrated experience with geriatric practice operations and standing up new service lines. Strong understanding of home-based primary care models and value-based care structures, including ACOs, Medicare Advantage, and I-SNPs. Working knowledge of clinical workflow design for value based care across disciplines, including providers, nursing, care coordination, and administrative teams; working knowledge of care coordination workflows, transitions of care, and population health operations. Familiarity with assisted living facility workflows and operating environments is strongly preferred. Strong project management skills, with the ability to manage complex, multi-workstream initiatives from planning through execution, are required. Experience designing and operationalizing scheduling, intake, triage, communication, and documentation workflows; Data-driven operational mindset, using metrics and KPIs to guide decisions and improvement. Strong ability to bridge clinical and operational teams, building shared understanding and accountability. Excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels required. Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives. The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. Must be eligible to work in the United States. #J-18808-Ljbffr