Manager, Workers Compensation

Role Description

The Manager, Workers Compensation will lead the strategy and execution of GXO’s workers compensation program. This role will be responsible for building processes in partnership with GXO’s third party Workers Compensation Administrator and Risk Management, developing a holistic workers compensation approach in collaboration with various functional units (including Human Resources, EHS, Finance, Risk Management, Operations, etc.), and directly with GXO clients to develop processes that enables employees to receive adequate care after sustaining a workplace injury, business continuity while an injured employee is unable to work, and return to work requirements such as fitness for duty.

What you’ll do on a typical day:

• Assists in development and measurement of annual objectives and key results (OKRs), Quarterly Targets, and Key Performance Indicators (KPIs) to ensure program objectives are being met.
• Tracks, analyzes, and reports on key performance metrics and OKRs, communicating gaps, trends, or observations to leadership.
• Supports senior leadership by evaluating performance of vendors and subcontracted vendors through cost-benefit, feasibility, and trending analyses.
• Analyzes industry benchmarks and drafts reports for evaluating comparative program performance.
• Oversees and analyzes Return-to-Work performance against Workers Compensation strategy and ODG best practice guidelines.
• Works with and supports the Director, EHS and VP, Environment Health Safety and Quality refining return-to-work (RTW) standard operating procedures (SOPs).
• Manages the Litigation Platform, evaluating defense counsel outcomes and providing recommendations to leadership.
• Assists in litigation reviews, recommending strategies for optimal or early resolution.
• Works cross-functionally to review and recommend litigation management guidelines and Request for Proposal Documents.
• Oversees the development of an internal scorecard for evaluating attorney performance.
• Manages, controls, and mitigates exposures to litigation by identifying and analyzing litigation conversion triggers.
• Provides consultation on settlement and reserve requests up to $25,000.
• Collaborates with external and internal partners to resolve or provide optimal solutions on mid-level to complex claims matters.
• Primary advocate for Operations and employees on escalated matters.
• Works with and supports Risk Management by recommending updates to workers compensation workflows and SOPs.
• Manages day-to-day Workers Compensation training and communication platform.
• Works with Risk Management to design and manage an external quality assurance program.
• Supports leadership on business case development for projects or key initiatives.
• Assists leadership by participating in vendor sourcing initiatives.
• Collaborates with Leadership to conduct research and remain actively aware of industry best practices.

Qualifications

• Bachelor's Degree in Business, Accounting, Finance, Risk Management or related field.
• 5 years progressive experience in finance or analytical role within a casualty brokerage firm, third-party claim administrator or corporate risk management department.
• 1-year leadership experience.

Requirements

• Experience in drafting formal documents, developing and delivering presentations, project planning and cross-functional collaboration.
• Demonstrates strong analytical, critical thinking and problem-solving skills.
• Strong interpersonal and organizational skills.
• Experience with BI tools such as PowerBI or Tableau.
• Proficient with Excel, Word and PowerPoint.
• Querying experience with Risk Management Information System tools.

Benefits

• Competitive compensation.
• Generous benefits package, including full health insurance (medical, dental and vision).
• 401(k) plan.
• Life insurance and disability coverage.
• Opportunity to participate in a company incentive plan.

Company Description

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.