Call Center/Patient Service Representative

Call Center/Patient Service Representative

We're hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.

We're seeking a Call Center Representative to join our Patient Service Representative team. You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.

Key Responsibilities:

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers)
• Handle patient concerns with empathy and escalate issues appropriately
• Document all call activity in the EHR system
• Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.

Qualifications:

• High school diploma or equivalent required.
• 12 years in call center, healthcare, or customer service setting.
• Strong communication and multitasking skills.
• Bilingual (Spanish/English) preferred.
• Familiarity with EHR systems and HIPAA a plus.
• EPIC knowledge preferred.

Why Join TCA Health:

• Be a vital part of a mission-driven healthcare team
• Support quality access to care
• Competitive pay, benefits, and a respectful, compassionate work culture