Room Attendant

DESCRIPTION

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

• Maintains the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates, and vendors.
• Sets up cleaning cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
• Washes shower walls and tub, cleans toilets and stall walls. Wipes exposed pipes, cleans mirrors, sinks, and walls in order to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings.
• Strips bed of all linens and remakes with fresh linens.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows).
• Vacuums rooms, public areas, and hallways.
• Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Checks lights and remotes to ensure all are in working order.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

Modify the below standard language as needed and add unique, customized language to market your role in ways that will get applicants' attention.

• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighting up to 100 lbs.
• Ability to lift a maximum of 50 lbs.
• Ability to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.

Equal Employment Opportunity

Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

REQUIREMENTS

Celebrating more than 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global family of hotels located in over 100 countries and territories that offers accommodations for all types of travelers.

Best Western Hotels & Resorts offer a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members - and each other - succeed.