Branch Operations Manager

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

The Branch Operations Manager will manage and coordinate staff and operations of inside sales, warehouse, inventory, seal repair, machining, assembly, CAD engineering and procurement to achieve timely production of quality products at the most economical cost and proper quantities. Develop and coordinate a work force capable of meeting the operating procedures to facilitate the physical distribution of product.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Supervise work of personnel; schedule work, manage overtime, cross train, and manage personnel actions.

• Provides leadership for team through effective communications, coaching, training, and development. 

• Develops and monitors operating procedures in order processing, inventory control, customer service, seal repair, machining, assembly, etc. and personnel training. 

• Handles incoming telephone, fax, mail orders and inquires on a variety of subject matters such as pricing information and quotations, part identification, application recommendations, delivery dates, change orders and seal repair service. 

• Interprets and implements company policies. 

• Manage inventory management system to optimize customer order requirements while maintaining capacity utilization and the lowest level of inventory. 

• Approves ordering parts from vendors. Authorizes substitute part numbers. 

• Achieve monthly forecasts, backlog management, and on-time delivery. 

• Manage annual operating budgets. Oversees the maintenance of building, equipment, grounds, etc.

• Analyzes operations problems or deficiencies and initiates corrective action. 

• Provide assurance that safety, health and environmental rules and regulations are met or exceeded. 

• Additional duties as assigned. 

Qualifications

POSITION REQUIREMENTS: 

• Bachelor’s degree in a business-related field preferred or equivalent work experience.

• Minimum 6 years working in a manufacturing environment to include mechanical seals or rotating equipment, inventory, material management, and distribution practices.

• Must be able to read blueprints. 

• Supervisory experience to include supervising a diverse work force. 

• Knowledge of integrated business and manufacturing systems operations involving MRP. 

• Knowledge of Continuous Improvement Process (CIP).

• Strong interpersonal skills and the ability to effectively communicate with all levels within the organization. 

• Ability to work a flexible schedule as needed to accommodate business operations. 

• Machine shop experience is a big plus. 

EHS REQUIREMENTS: 

• Complete all work in a safe manner and follow all safety requirements consistently by supporting the company’s goals. 

• Lifting guidelines in accordance with the Manual Lifting Guidelines noted in the Safety Handbook. 

• Follow all environmental requirements consistently by supporting the company’s environmental performance goals. 

• Complete, and actively participate in all other EHS training requirements.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, View email address on us.fitly.work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )