Customer Service Representative

Shift Requirements

Pay Rate: $19/hour

2nd Shift Differential: $20/hour (12:00 PM–9:00 PM, Monday–Friday)

Schedule:

• 1st Shift: 10:00 AM–7:00 PM
• 2nd Shift: 12:00 PM–9:00 PM
• Must be available every other Saturday, 8:00 AM–5:00 PM.
• Flex day off during the week when working Saturday.
• Confirm candidate preference for 1st or 2nd shift.

Location: Onsite

• Green Bay — First preference
• Stevens Point — Second preference
• Hales Corner — Third preference

Training:

• First 4 weeks: 9:00 AM–6:00 PM
• No Saturdays during training.
• Week 1: Classroom ½ day; shadowing ½ day
• Week 2: Classroom ½ day; computer system navigation ½ day while shadowing
• Week 3: Full shadow/reverse shadow with lead representative support
• Week 4: Ideally handling calls independently

Openings: 12 confirmed; client may hire 15+ candidates due to potential training attrition. Strong performers may be considered for conversion.

Timing:

• Sourcing: Mid-July
• Interviews/decisions: Late July through August
• Start dates: September 8 and September 14
• Earlier start dates may be available: August 3 or August 17

Candidate Background:

• Financial services experience is a plus but not required.
• Call center experience is preferred but not required.
• Customer service experience is required; retail, fast food, serving, or similar experience is acceptable.
• Must be comfortable learning and navigating multiple computer systems.
• Must be able to work in a fast-paced environment.
• Empathy, customer care, and a positive attitude are required.
• Average 50–60 calls per day.
• High school diploma preferred; Bachelor's degree is acceptable.
• Attendance is essential, especially during training. Limited absences during the 90-day assignment.
• Healthcare experience is acceptable if the candidate is comfortable with strict schedules and a corporate office environment.
• Avoid Spectrum and We Energies candidates in Hales Corner.

Interview Process:

• First Round: Virtual screen with site manager
• Second Round: In-person interview, meet-and-greet, and job shadow

Interview Questions:

• When was the last time your leader had a conversation with you about attendance?
• On a scale of 1–10, how comfortable are you with technology?
• What is the best customer service experience you have ever delivered?

Interview Expectations:

• Be specific.
• Do not speak negatively about customers.
• Demonstrate accountability and ownership.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.