Site Manager

Site Manager
Job ID: A26-071
Location: Harbor Springs

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions:
Under the direction of the Operations Manager, maintains all aspects of the health care delivery site, including quality, efficiency, and the supervision of staff to ensure the purpose, mission, and values of the health center are met.

1. Manages site staff and, where applicable, co-supervises medical support staff. Serves as a liaison between medical providers and the Chief Medical Officer.
   1. Monitors and maintains, the assigned site budget.
   2. Determines the most effective method for assigning responsibilities and duties to site employees.
   3. In collaboration with Human Resources, reviews and provides input into job descriptions, procedures and other documentation related to the organization of the site.
   4. Assigns duties and responsibilities. Coaches, mentors and develops staff, including managing new employee onboarding to ensure employees are provided with the needed information, tools and resources to effectively meet job and organizational goals.
   5. Ensures that employees are aware of and adhere to all company policies and procedures, and conveys all senior management communications and directives.
   6. Acts as first point of contact, with site providers to ensure important information is shared with management and others as appropriate to advance mutual understanding and cooperation. Reviews site work for thoroughness and accuracy, and provides specific instructions to supervisors and employees on completion of tasks/responsibilities.
   7. Collaborates with Human Resources in conducting performance appraisals for immediate staff:
      1. Completes performance appraisal documentation.
      2. Meets with employees to review documentation and provide feedback.
      3. In collaboration with Human Resources, develops and monitors employee development plans as needed.
      4. Oversees, participates in, and approves other site employee reviews as needed
   8. Collaborates with Human Resources in conducting hiring, disciplinary, and termination procedures:
      1. Interviews candidates and makes final recommendations to Human Resources.
      2. In collaboration with Human Resources, implements disciplinary action with troubled employees.
      3. In collaboration with Human Resources, initiates proper termination procedures when employee dismissal is imminent.
2. Manages clinical site.
   1. Evaluates clinic activities and conditions to ensure patient care, staff relations, and efficiency of service, including janitorial performance and site checks/walk throughs, and submits appropriate documentation and check lists.
   2. Ensures inventory and supplies are appropriately purchased, stocked, and used in the clinic.
   3. Ensures clinic site, including clinic equipment, is being properly maintained and equipment is replaced as appropriate.
   4. Monitors the incident report, staff compliance, and job performance; takes appropriate corrective action when necessary.
   5. Addresses escalated patient complaints.
   6. Identifies and evaluates training needs for super user for practice management and electronic health record software as appropriate.
   7. Manage the preparation and maintenance of reports necessary to carry out the functions of the site. Prepares periodic reports for management, as necessary or requested, to track goal accomplishment.
   8. Review monthly financial reports, identify and understand variances, and participate in corrective action plans.

Required Training & Experience:

• Possesses a current CPR certification.
• Word, Excel, and PowerPoint
• Electronic Health Records system
• Possesses a current State of Michigan driver's license and valid automobile insurance.

We're Here For You:
Supporting Balance: As a part of our family, you will work full time (40 hours/week), managing our Harbor Springs location with a starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.
Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.

Ready To Get Started?
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to View email address on click.appcast.io


Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center "Voice and TTY/TDD" View phone number on click.appcast.io. An EOE.