Production Support Analyst

Position: Business Operations Analyst Senior
Location: McLean, Virginia
Duration: Contract
Job ID: 177992

Job Overview:
The Business Operations Analyst Senior will be a key member of the Mercury Product Management Team, responsible for ensuring application and process resiliency, addressing production issues, and supporting various forecasting engines. This role requires strong analytical skills, technical expertise, and the ability to work collaboratively with stakeholders. The position involves shift work, including evenings and weekends, to ensure seamless operations.

Responsibilities:

• Ensure application and process resiliency by addressing production issues during assigned shifts (non-business hours when assigned).
• Respond to user inquiries in a timely manner.
• Provide requirements for and/or assist with the development of Mercury Plus's ICM and FAS forecasting engines.
• Support the calculation of impacts associated with future model deployments.
• Conduct end-to-end testing of all engines within Mercury Plus.
• Troubleshoot application-related issues in both production and lower environments as needed.
• Communicate performance patterns and trends to stakeholders.
• Support environment-related maintenance and management.
• Develop automated tools to assist with core responsibilities.
• Assist with project management tasks for the ICM and FAS forecasting engines.

Qualifications:

• 3+ years of work experience.
• Proven experience with analytical tools such as SQL, Python, and Excel.
• Strong knowledge of Fixed Income and/or Finance Analytics.
• Ability to analyze large datasets effectively.
• Willingness to work on weekends and evenings for one week a month.
• Experience in interfacing with and/or supporting mission-critical applications or tasks.
• Bachelor's or Master's degree in computer science, mathematics, statistics, economics, or a related quantitative field.
• Experience with JIRA, including creating dashboards and maintaining tickets.

Keys to Success in this Role:

• Strong communication and interpersonal skills for collaborative teamwork and interaction with business customers.
• An analytical and imaginative approach to problem-solving.
• Meticulous attention to business and technical details.
• A desire to learn financial and quantitative models.
• A passion for ensuring customer satisfaction and improving processes.
• Dependability in addressing production issues during assigned non-business hour shifts (evenings/weekends).

Must-Have Qualifications:

• 3+ years of experience in pulling and writing Python scripts, SQL management, and Excel data analysis.
• Technical background with hands-on development experience is a strong plus.
• Prior production support experience is preferred.
• Excellent written and verbal communication skills.

Schedule: This position requires shift work, including one week of nights and one weekend. Any hours over 40 will be compensated throughout the pay period and will not equate to overtime unless pre-approved.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

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Pay Range: $70- $75

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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