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Americas Head of Customer Service & Operations

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GBG is seeking a Senior Manager – Customer Service & Operations (Americas) to lead the regional Customer support and Customer operations teams, ensuring timely responses, high-quality fulfilment, and strong customer outcomes across the Americas. You will coordinate with Product, Engineering, Customer Success, Sales and external partners, drive performance against CSAT, response times, and incident handling, and promote continuous improvement across global service delivery. #J-18808-Ljbffr Uncover

Vacancy posted 3 days ago
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