Field Service Specialist
Zoetis Inc.
Zoetis Field Service Technician
States considered: US SC Remote
Role Description
The primary responsibility for this position is to manage the Hatchery Inovo process for Zoetis. This will be accomplished through execution of our best-in-class customer service programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Preferable location would be Lancaster, South Carolina.
Position Responsibilities
• Perform scheduled preventive maintenance on all assigned biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow electrical schematics.
• Required participation in territory after hours support and repairs.
• Zoetis field service technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.
• Manage the Hatchery Inovo process on behalf of Zoetis field service technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis operator training program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis devices.
• Support and conduct the execution of the Zoetis process evaluation program.
• Principle for collecting and reporting all important information within Zoetis Fieldaware system.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other duties as assigned.
Education and Experience
• Associates degree in electro/mechanical systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1 - 5 years of related experience.
Technical Skills Requirements
· Bilingual (English/Spanish) preferred
· Proven mechanical aptitude
· Proficient organizational skills
· Self-motivator and self-starter
· Strong critical thinking problem solving, judgment, and initiative
· Effective communication skills are necessary to interact directly with multiple levels of customer management
· Basic computer skills using Word / Excel / and Outlook
· Proven skills in interpreting and communicating hatchery air plating program results.
Physical Position Requirements
· Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.
· Heat and humidity above average is common
· Available for unsocial work hours due to on-call work beyond 40-hour work week (weeknights/weekends/holidays) to respond to customer emergency calls (via telephone and face-to-face)
· Lift more than 25 pounds
· Travel 60-80% of the time of which 30% may be overnight
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