Field Service Specialist

Zoetis Field Service Technician

States considered: US SC Remote

Role Description

The primary responsibility for this position is to manage the Hatchery Inovo process for Zoetis. This will be accomplished through execution of our best-in-class customer service programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Preferable location would be Lancaster, South Carolina.

Position Responsibilities

• Perform scheduled preventive maintenance on all assigned biodevices.

• Provide electrical/mechanical support and perform emergency repairs as needed.

• Understand and follow electrical schematics.

• Required participation in territory after hours support and repairs.

• Zoetis field service technician responsible for all communication with assigned hatcheries.

• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.

• Manage the Hatchery Inovo process on behalf of Zoetis field service technicians in an assigned territory of 3-5 hatcheries.

• Manage the Zoetis operator training program for 25+ people (customer employees).

• Facilitate the vaccine and sanitation preparation program for all Zoetis devices.

• Support and conduct the execution of the Zoetis process evaluation program.

• Principle for collecting and reporting all important information within Zoetis Fieldaware system.

• Follow all safety/precautionary procedures.

• Regular communication with supervisor.

• Other duties as assigned.

Education and Experience

• Associates degree in electro/mechanical systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.

• Experience may be considered in lieu of educational requirement.

• Normally requires 1 - 5 years of related experience.

Technical Skills Requirements

· Bilingual (English/Spanish) preferred

· Proven mechanical aptitude

· Proficient organizational skills

· Self-motivator and self-starter

· Strong critical thinking problem solving, judgment, and initiative

· Effective communication skills are necessary to interact directly with multiple levels of customer management

· Basic computer skills using Word / Excel / and Outlook

· Proven skills in interpreting and communicating hatchery air plating program results.

Physical Position Requirements

· Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.

· Heat and humidity above average is common

· Available for unsocial work hours due to on-call work beyond 40-hour work week (weeknights/weekends/holidays) to respond to customer emergency calls (via telephone and face-to-face)

· Lift more than 25 pounds

· Travel 60-80% of the time of which 30% may be overnight