Business Operations Manager (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars. StarlinkBusiness Operationscombines traditional planning and analysis with broader business decision-making and strategy, directly supportingSpaceX’s leadership.Business Operationsis embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. StarlinkBusiness Operationsis lean and dynamic,operatingwith a fluid structure that favors high agency. Weexpect high performers to expand their scope across the program’s most critical bottlenecks. RESPONSIBILITIES: Own global S&OP (sales & operations planning) for specific hardware products to convert hardware into active, happy, paying customers Analyze key performance indicators, especially active subscribers,networkutilization,produce-to-activate latency, inventory turnover, and hardware unit economics(CAC, payback period);includes developing complex S&OP models and decision-making tools Translate analysis into strategic insights andhardware mix strategyto accelerate hardware adoption, maximize lifetime value, and minimize working capital Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic, geographically specific network capacity constraints, working directly with network engineering Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with hardware & manufacturing engineering Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment Identifyinitiatives for improvement of Starlink’s operational trajectory, including developing, tracking, and executing business initiatives with SpaceX’s leadership BASIC QUALIFICATIONS: Bachelor's degree in engineering, mathematics, computer science, data science, physics, or business 4+ years ofexperience inengineering,manufacturing, product management,operations,FP&A, consulting, banking, or entrepreneurship 2+ years of experiencein Excel orprogramming PREFERRED SKILLS AND EXPERIENCE: Evidence of exceptional ability, especially within an ambiguous environment Quantitative dual degree inengineering field andeconomicsorbusinessfield and/or equivalent professional experience Demonstrated success driving tangible impact/influencing within a broader organization Extreme sense of urgency and ownership; bias toward action and automation Ability to read and interpret income statements, balance sheets, and cash flow statements Strongproficiencyin SQL and Python; ability to handle large datasets independently Excellent analytical modeling skills (e.g., Excel, Power BI, Tableau, Looker) Strong written and verbal communication skills, particularly with senior business leaders ADDITIONAL REQUIREMENTS: Must be available to work extended hours and weekends as needed Willingness to travel to customer sites, other SpaceX locations, and events as needed To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. 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