Phlebotomist II

Summary Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned. Monday - Friday 8:30 a‑m to 5:00 p‑m. Typically no weekends or holidays. Essential Functions Obtains quality blood samples using a variety of phlebotomy methods for all age groups. Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens. May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting. Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction. Troubleshoots and resolves specimen, order, and common operational issues within the work area. Provides some training and education to new staff and students. Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff. Works fluently with computer programs and systems, and complies with HIPAA regulations. Performs other tests, administration, and specimen collection as assigned. Education High school diploma or equivalent required. Licenses and Credentials Phlebotomy Technician [National Certification] – Generic – HR Only preferred Class D Passenger Vehicle Driver's License [State License] – Generic – HR Only preferred Experience Experience in phlebotomy 1‑2 years required. Knowledge, Skills, and Abilities Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements. Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects. Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy. Demonstrates problem‑solving skills and can manage complex patient collections. Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives. Physical Requirements Standing Frequently (34–66%) Walking Frequently (34–66%) Sitting Occasionally (3–33%) Lifting Frequently (34–66%) 35 lbs+ (w/assisted device) Carrying Frequently (34–66%) 20–35 lbs Pushing Occasionally (3–33%) Pulling Occasionally (3–33%) Climbing Rarely (Less than 2%) Balancing Frequently (34–66%) Stooping Occasionally (3–33%) Kneeling Occasionally (3–33%) Crouching Occasionally (3–33%) Crawling Rarely (Less than 2%) Reaching Frequently (34–66%) Gross Manipulation (Handling) Frequently (34–66%) Fine Manipulation (Fingering) Frequently (34–66%) Feeling Constantly (67–100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67–100%) Vision – Near Constantly (67–100%) Talking Constantly (67–100%) Hearing Constantly (67–100%) The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Brigham and Women's Hospital