Customer Service Specialist

Specialist, Customer Service & Fulfillment

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight One Customer at a Time." Guided by our valuesOwn It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform DevelopU with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This role is essential in ensuring seamless order processing and enhancing customer satisfaction across various channels, including international, bulk, retail, contract, industrial, and food service.

You'll add value to this role by performing various functions including, but not limited to:

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Undertake additional projects and tasks as assigned to support the department's goals and initiatives.
• Other assigned duties.

Important Details:

• This is a full-time, hybrid role based in De Pere, WI operating on first shift.

You'll fit right in if you have:

• Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of two years' experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.
• Bilingual (Spanish) preferred.

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